Stage Experience And Services Manager, Stores

Sephora; Kitchener; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player in the beauty sector is seeking a dynamic Stage Experience and Services Manager. This role is pivotal in crafting exceptional client experiences through effective leadership and training of Beauty Advisors. You'll work closely with a talented team, fostering an environment of innovation and teamwork while driving sales and service excellence. With a strong focus on client feedback and employee engagement, your contributions will significantly impact the store's success. If you thrive in a fast-paced retail environment and are passionate about beauty, this opportunity is perfect for you.

Benefits

Employee Discounts

Exclusive Brand Events

Gratis Products

Extensive Training

Qualifications

• 2-4 years of experience in a similar role or equivalent internal experience.
• Exceptional leadership and influence skills.

Responsibilities

• Manage all aspects of the sales experience, services, classes, and events.
• Conduct training sessions for new hires and existing Beauty Advisors.

Skills

Leadership Skills

Client Service

Training & Development

Team Building

Communication Skills

Job description

Stage Experience and Services Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, ability to lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We celebrate our communities, differences, experiences, and our employees' spirit.

Job ID: 265794
Store Name/Number: ON-Fairview Park Kitchener (0554)
Address: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…

As the Manager, Client Services & Experience, you will manage all aspects of the sales experience, services, classes, and events in your store. You will develop and lead the Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams across departments like Makeup, Skincare, Haircare, and Fragrance, aiming to achieve and surpass company goals. Your responsibilities include:

1. Training & Development: Conduct training sessions for new hires and existing Beauty Advisors, including Welcome to Sephora and Sephora 101.
2. Passionate about Clients: Respond promptly to all client feedback via Sephora’s feedback tools, hotline, or direct communication. Act as the Client Experience Lead (CEL) and engage with clients and staff on-stage.
3. Talent Champion: Collaborate with Talent & Business Operations leaders on hiring needs, manage the interview and hiring process, and utilize the My Sephora Career (MSC) system.
4. Entrepreneurial Spirit: Understand store goals, trends, and opportunities, ensuring team alignment.
5. Employee Engagement: Demonstrate Sephora values including Passion for Client Service, Innovation, and Teamwork.

We’d love to hear from you if…

• You have 2-4 years of experience in a similar role or equivalent internal experience.
• You possess exceptional leadership and influence skills.
• You have a proven track record of building high-performing teams.
• You can attract and develop talented store leaders to drive sales and service excellence.
• You are flexible to work during peak retail hours, including nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

• The people: Collaborate with industry-leading talent.
• The perks: Enjoy discounts, exclusive brand events, and gratis products.
• The education: Benefit from extensive training to support your career growth.

Sephora Canada values diversity and inclusion, striving to create an environment where everyone can belong, grow, and build a fulfilling career. We welcome applications from all candidates and provide accommodations upon request throughout the recruitment and employment process.