General Merchandise Lead: Customer Experience & Training

Walmart Canada Corp; Toronto; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada Corp is seeking a hands-on leader for General Merchandise overseeing department processes, coaching associates, and ensuring high customer service through teaching and training. Responsibilities include leading team huddles, coordinating tasks, merchandising, safety, and collaboration with Store Management.

The role involves guiding staff, approving schedules, recruiting support, and maintaining a safe, clean store environment in Scarborough, ON.

Qualifications

• No explicit minimum degrees or certifications listed in the ad.

Responsibilities

• Provide excellent customer service by greeting customers and helping them locate merchandise.
• Coordinate task completion and delegate responsibilities with General Merchandise Coach and Store Management Team.
• Assess department presentation and implement merchandising display changes as needed.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Assign associates to coverages and manage scheduling and availability tasks across store areas.
• Identify training opportunities and develop associates through teaching and feedback.

Skills

Customer service

Team leadership

Merchandising

Communication

Scheduling

Safety compliance

Job description

Walmart Canada Corp is seeking a hands-on leader for General Merchandise overseeing department processes, coaching associates, and ensuring high customer service through teaching and training. Responsibilities include leading team huddles, coordinating tasks, merchandising, safety, and collaboration with Store Management.

The role involves guiding staff, approving schedules, recruiting support, and maintaining a safe, clean store environment in Scarborough, ON.