General Manager - Retirement Operations

Revera Inc.; Windsor; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in senior living is seeking an Executive Director in Windsor to oversee operations and deliver exceptional service. The role involves managing a team, ensuring compliance, and achieving financial targets while promoting a culture of excellence and collaboration. Competitive compensation and extensive benefits are offered, including professional development and generous time off.

Benefits

Competitive Compensation Package

Comprehensive Onboarding and Training

Coaching and Mentoring

Dedicated Support

Extensive Benefits Plan

Manulife Vitality Program

Employee Perks Program

Generous Time Off

Career Growth Opportunities

Qualifications

• Minimum of five years management experience in seniors living or hospitality.
• Experience managing a multidisciplinary team in a unionized environment.

Responsibilities

• Oversee general management of retirement residence and ensure superior service.
• Lead a high-performing team and foster a culture of excellence.
• Manage operations and ensure compliance with industry standards.

Skills

Leadership

Organizational Skills

Problem Solving

Communication

Financial Acumen

Education

Management Experience

Job description

Apply locations Royal Marquis Retirement Residence - 590 Grand Marais Rd E, Windsor, ON N8X 3H4 time type Full time posted on Posted 6 Days Ago job requisition id R14508

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Is operations and sales your passion? Are you ready to inspire and motivate a team? Does delivering superior customer service excite you?

Seeking an Executive Director with strong operations leadership experience in hospitality. You'll oversee general management of our retirement residence, delivering a superior "More Living" experience to residents. Join us and be part of an organization that invests in its leaders, recognizing that "people are the heart of our business."

As the Executive Director, you'll lead a high-performing team, fostering a culture of excellence, collaboration, and continuous development. Your expertise in recruiting, training, and mentoring will ensure exceptional service and resident care.

As the operations strategist, you'll efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation. You'll implement and maintain policies to uphold industry standards and regulations while achieving financial targets with maximum operational efficiency.

As the sales champion, you will create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets. You will actively promote the residence within the local market ensuring a multi-pronged approach that showcases the residence as the top choice in retirement living.

As the financial performance expert, you'll set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. Your strategies will help us surpass targets.

As the customer service advocate, you'll build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Seeking feedback from stakeholders, you'll identify areas for enhancement and implement strategies to achieve our goals. Your positive relationships with regional teams, external vendors, and regulatory bodies will reflect our organization's professionalism and integrity.

Perks and Benefits for the Executive Director :

Competitive Compensation Package : As an Executive Director, you will enjoy a lucrative compensation package including a competitive salary that reflects your experience and expertise and eligibility to our short term incentive plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.

Comprehensive Onboarding and Training : We value your success and provide an extensive four-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.

Coaching and Mentoring : We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Executive Director.

Dedicated Support : We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance, we are here to ensure your success.

Extensive Benefits Plan : Your well-being is important to us. We offer an extensive benefits plan that includes comprehensive medical coverage, health benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.

Manulife Vitality Program : We prioritize your health and wellness. As part of our commitment, we offer the Manulife Vitality program. By participating, you have the opportunity to earn exciting rewards and gift cards, encouraging a healthy and active lifestyle.

Employee Perks Program : We are a proud partner of Perkopolis, an employee discount program that provides our team members with exclusive discounts on entertainment, travel and shopping, gift card rewards, and much more.

Generous Time Off : We recognize the importance of maintaining a healthy work-life balance. You will start with four weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.

Rewards and Recognition : We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.

Career Growth Opportunities : We believe in fostering a culture of growth and advancement. As you excel in your role as an Executive Director, there are clear paths for career progression within the organization. You may have the opportunity to move into regional and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Skills for success :

Self-starter with the ability to facilitate change

Strong leadership and management abilities

Excellent organizational and problem-solving skills

Proficiency in strategic planning and decision-making

Comprehensive understanding of operational processes

Effective communication and interpersonal skills

Financial acumen and budget management expertise

Experience in optimizing operational efficiency

Ability to foster a culture of collaboration and excellence

Knowledge of industry regulations and standards

Proven track record in achieving operational goals

Your experience :

Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry;

Experience managing a multidisciplinary team in a unionized environment;

Ability to work flexible hours (evenings and weekends as required);

Strong understanding of business planning and processes;

Proven track record of achieving marketing, sales, and financial goals;

Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

If you’re excited about working with us but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

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