General Manager for Satellite Dealership

Wood Automotive Group; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading Alberta automotive retailer seeks a General Manager for Okotoks Volkswagen. This role involves overseeing dealership operations, ensuring customer satisfaction, and leading a high-performing team. The ideal candidate has extensive dealership experience and strong leadership skills. Join a supportive environment with competitive salaries and growth opportunities.

Benefits

Exceptional benefits package

Pension plan with employer contributions

Employee Assistance Program

Corporate rates at YMCA and Goodlife Fitness

Group social events and perks

Qualifications

• At least 5 years of progressive dealership experience, including 2 years in management.
• Strong knowledge of sales and service operations.

Responsibilities

• Oversee daily operations of the dealership, ensuring customer satisfaction.
• Lead and develop a high-performing team across sales and service departments.

Skills

Leadership

Interpersonal Skills

Conflict Resolution

Data-Driven Decision Making

Education

AMVIC License

Tools

CRM Systems

PBS or Similar DMS

OEM Tools

Job description

About The Role

The General Manager will oversee the daily operations of the Okotoks Volkswagen dealership, including Sales and Service departments. Responsibilities include ensuring exceptional customer service, operational efficiency, and departmental growth. The role involves leading cross-functional teams, resolving customer concerns, staff development, and driving strategic initiatives to enhance dealership performance.

Key Responsibilities

1. Foster collaboration across all departments to maximize opportunities and improve services.
2. Maintain high customer satisfaction levels across departments.
3. Manage vehicle inventory strategically and efficiently.
4. Demonstrate a positive, motivated attitude.
5. Lead, develop, and motivate a high-performing team.
6. Create and implement innovative marketing strategies to boost growth and profitability.
7. Collaborate with the Marketing department on campaigns to increase showroom traffic, enhance brand presence, and support sales goals.
8. Support and guide staff as needed.

Sales Department Oversight

1. Assist sales managers and staff in achieving monthly targets and maintaining high closing ratios.
2. Manage inventory control, vehicle ordering, and lot presentation.
3. Monitor showroom traffic and sales processes for efficiency and lead conversion.
4. Conduct sales meetings and participate in customer interactions when necessary.

Service Department Oversight

1. Work with the Service department to ensure timely repairs, high repair order throughput, and customer satisfaction.
2. Review service metrics such as CSI scores, warranty compliance, and technician productivity.
3. Oversee scheduling and capacity planning to manage walk-in and appointment traffic.
4. Support quality control and maintain a professional, clean, and customer-focused service drive.

Qualifications

• At least 5 years of progressive dealership experience, including 2 years in management or supervisory roles.
• Strong knowledge of sales and service operations.
• Experience with CRM systems, PBS or similar DMS, and OEM tools (Volkswagen Canada systems preferred).
• Excellent leadership, interpersonal, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make data-driven decisions.

Requirements

• Valid AB driver’s license and a clean driver’s abstract.
• AMVIC license.

About Us

The Wood Automotive Group, a leading Alberta automotive retailer for 41 years, offers a rewarding opportunity as General Manager at Okotoks Volkswagen. We value our people and provide competitive salaries, career growth, and a supportive environment. Our group includes 8 dealerships, a collision repair centre, and an online pre-owned sales lot, driven by dedicated professionals.

Benefits and Culture

• Exceptional benefits package
• Pension plan with employer contributions
• Employee Assistance Program including financial, nutritional, legal, and counseling services, plus fitness programs
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and perks

If you are a natural leader with a proven automotive industry track record and want to make a community impact, consider joining Wood Automotive Group. We support many community initiatives and value education and community involvement.

We thank all candidates for their interest. Only those selected for interviews will be contacted.