General Manager - Fenestration

Quincaillerie Richelieu Ltee; Kitchener; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Shareholder opportunity

Work-life balance

Professional development

Job summary

Quincaillerie Richelieu Ltée seeks a General Manager to direct the Fenestration business across existing and new markets, driving sales growth and optimizing operations. Based in Ontario or Quebec, the role requires frequent travel across both provinces and strong cross‑functional leadership.

You will develop annual plans, coach managers, manage budgets, and monitor KPIs. Fluency in English and French is required; fenestration or building products experience is a plus.

Qualifications

• College diploma or bachelor’s degree in business administration, operations management, sales or related field.
• Minimum of 10 years of progressive leadership experience in operations or sales.
• Experience in fenestration or building products is a strong asset.
• Proven ability to coach, motivate and develop teams.
• Proficiency with Microsoft Office Suite and business systems.

Responsibilities

• Lead growth, profitability and performance of Fenestration business across markets.
• Develop and execute annual business plans aligned with corporate objectives.
• Provide leadership and direction to managers and employees.
• Monitor KPIs, dashboards and reporting tools to optimize results.
• Oversee budgets, revenues, expenses and profitability.

Skills

Leadership

Strategic planning

Sales leadership

Bilingual English-French

People development

Analytical thinking

Business acumen

Education

Business/Operations degree

Equivalent experience considered

Tools

CRM systems

ERP systems

Dashboards

Job description

As the General Manager you will be responsible of overseeing the growth of Fenestration Business in existing and new markets. Under the supervision of Vice President of Specialized divisions the incumbent is responsible for setting and achieving sales growth targets and optimizing operational efficiencies in our Fenestration divisions.

Location: Candidate may be based in Ontario or Quebec and must be available to travel across both provinces.

• Lead the growth, profitability, and operational performance of the Fenestration business across existing and new markets.
• Develop and execute annual business plans aligned with corporate objectives.
• Provide leadership, coaching, and direction to managers and employees.
• Communicate business priorities and ensure alignment across all departments.
• Promote accountability, teamwork, employee development, and continuous improvement.
• Oversee daily operations and ensure departments have the resources required to achieve business objectives.
• Monitor operational performance and implement corrective action plans when required.
• Improve productivity, service levels, inventory management, and operational efficiency.
• Lead sales-growth strategies and identify new customers, markets, products, and business opportunities.
• Build strong relationships with key customers, suppliers, and strategic partners.
• Maintain overall Profit and Loss responsibility for the business unit.
• Develop and manage budgets while monitoring revenues, expenses, margins, and profitability.
• Review financial results and implement plans to improve business performance.
• Maintain appropriate staffing levels and partner with Human Resources on recruitment, succession planning, and employee relations.
• Establish clear performance expectations and conduct regular performance reviews.
• Address performance and conduct concerns in a timely, fair, and consistent manner.
• Support employee engagement, retention, recognition, training, and development.
• Monitor business performance using KPIs, HighGear, dashboards, and reporting tools.
• Review operational, sales, and financial results with department managers.
• Promote a customer-focused culture and ensure concerns are resolved promptly and professionally.
• Ensure compliance with company policies, health and safety standards, and applicable legislation.
• Lead Lean, continuous-improvement, innovation, automation, and digital-transformation initiatives.
• Prepare and present business results, action plans, and growth recommendations to senior leadership.
• Candidates may be based in Ontario or Quebec and must be available to travel across both provinces.
• Must be bilingual in English and French, both spoken and written.

Education & Experience

• College diploma or bachelor’s degree in business administration, Operations Management, Sales, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• Minimum of 10 years of progressive leadership experience in operations, sales, distribution, or a related industry.
• Experience in fenestration, building products, construction materials, or related industry is considered a strong asset.
• Demonstrated experience leading teams and managing business operations in a distribution environment.
• Experience with budgeting, operational planning, and business performance management.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience using CRM systems, ERP systems, and sales performance tools is considered an asset.
• Must be Bilingual in English and French (spoken and written).
• Proven leadership and team development skills with the ability to coach, motivate, and develop employees.
• Strong business acumen with the ability to make sound operational and financial decisions.
• Excellent analytical, planning, and organizational skills.
• Strong problem-solving skills with the ability to identify issues, evaluate options, and implement effective solutions.
• Excellent verbal, written, and presentation communication skills.
• Strong interpersonal skills with the ability to build and maintain effective relationships with employees, customers, suppliers, and business partners.
• Proven ability to manage multiple priorities, adapt to changing business needs, and meet deadlines in a fast-paced environment.
• Customer-focused with a commitment to delivering exceptional service.
• Proficient in using business systems, dashboards, and sales tools to support data-driven decision-making and business performance.
• Demonstrated ability to drive continuous improvement and operational excellence

More specifically, your will be responsible of:

• Lead, Coach and develop division managers and employees.
• Provide strategic leadership and direction to achieve company goals and objectives.
• Supporting sales staff with efficient sales tools.
• Monitoring and promoting the use of High Gear and Dashboards.
• Develop and execute annual business plans aligned with Corporate strategies.
• Building and maintaining staff complements.
• Work on retention strategies.
• Recognize business growth opportunities and bring them forward.
• P&L responsibilities

Requirements:

• A college degree in a related field OR any combination of training and/or experience judged to be equivalent will be considered.
• A minimum of 10 years experience in operations or sales position.
• Experience in the Fenestration industry
• Capacity to use sales tools effectively.

The ideal candidate…

• Has good analytical, planning and organizing skills.
• Is a skilled leader and motivator.
• Can handle multiple priorities and meet deadlines.
• Has strong communication (written and oral) and presentation skills.
• Has good aptitude in analyzing issues and proposing solutions.
• Possesses excellent interpersonal skills and proven ability to create business relationships.

What we offer

• A Canadian flagship:As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.