General Manager, DMC Canada

Socket.dev; Toronto; Hybrid; CAD 105,000 - 115,000; Full time

Job summary

Intrepid Travel Canada is seeking a General Manager, DMC Canada to lead our Canadian operations, grow the business, and bring our purpose and values to life across the country.

This permanent hybrid role is based in Toronto, Montréal, or Squamish. You will build and coach a high‑performing team, drive sales growth and profitability, and deliver exceptional products and experiences to our partners.

Qualifications

• Senior leadership experience in travel or tour operations
• Proven ability to translate strategy into team priorities
• Strong English communication and stakeholder management

Responsibilities

• Lead and manage Intrepid’s operations across Canada
• Develop long-term strategic plans with a focus on growth and profitability
• Build, coach, and retain a high-performing national team
• Drive sales growth and deliver exceptional products for partners
• Collaborate with global leadership and other GMs to achieve broader goals

Job description

At Intrepid, we believe travel can be a force for good - and great travel starts with great people.We’relooking for an inspiring and commercially minded General Manager, DMC Canada to lead our Canadian operations, grow our business, and bring our purpose and values to life across the country.

The General Manager, DMC Canadais responsible forleading and effectively managingIntrepid’soperations across Canada. The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis on people leadership - building, coaching, andretaininga high-performing team and a connected, engaged field workforce of leaders, guides, and crew across the country.

The successful candidate willbe responsible fordriving growth and strengthening the Intrepid brand across key Canadian markets and destinations, including the Rockies, Atlantic Canada, Québec, Ontario, and the North. They will provide leadership to enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, delivering exceptional products and experiences to our partners, and building a high-performing team across the country.

Reporting to the President, Canada, this role will work closely with the General Manager,DMC -USA, as well as other GMs and the global business, to achieve broader strategic goals and deliver strong business results.

This is apermanent hybrid role, based out of one of our offices inToronto, ON; Squamish, BC; or Montréal, QC. The successful candidate willbe requiredto work from the officethree days per week.

The salary range for this position is$105,000–$115,000 CAD, based on experience, plus greatperksand benefits.

A passion for travel is a must-have! With ityou’llbring:

• Strong knowledge and experience in managing Ground Operations, including seasonal, wilderness, and multi-day active products.

• Strong knowledge of the adventure and experiential travel market, key destinations, and industry partners.

• Significant senior management experience, with company or country management experience preferred.

• Proven senior leadership experience with direct accountability for a multi-disciplinary team, including leading people leaders.

• Demonstrated ability to seta clear visionand direction, translate strategy into team priorities, and foster accountability for outcomes.

• High levelof financial literacy, with proven commercial and strategic decision-making skills.

• Proven understanding of risk and incident management in outdoor and remote environments.

• Experience working with local communities, tourism organizations, and diverse stakeholders is highly regarded.

• Excellent written and spoken English.

• Experience in tourism oranotheroperations-,sales-, or customer-focused industry.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

• We also reserve the right to close this advert earlier if we receive a high volume of applications.