Envoyage - General Manager, Canada - Toronto, ON

Flight Centre Travel Group; Toronto; On-site; CAD 175,000 - 200,000; Full time

Benefits offered by this job

Travel perks/discounts

Generous paid time off

Health & Wellness Programs

RRSP/RPP with matching

Job summary

Envoyage Canada, part of Flight Centre Travel Group, seeks a strategic General Manager to lead growth, profitability, customer engagement, and operational excellence across the Canadian network.

You will lead a high-performing team, influence partners, and shape local and global strategy, delivering results aligned with Envoyage and FCTG priorities.

This role offers the chance to influence a global travel network, develop scalable growth plans, and drive AI-enabled efficiency.

Qualifications

• Proven senior leadership experience with responsibility for business growth and operational performance.
• Experience leading sales teams and driving profitable market share growth.
• Strong experience with P&L management and commercial decision-making.
• Exceptional presentation, influencing, and negotiation skills.

Responsibilities

• Drive profitable market share growth across the independent travel sector and acquire new agents.
• Lead high-value sales opportunities and negotiate with prospective members.
• Monitor the competitive landscape and identify growth opportunities and risks.
• Oversee Canada P&L and ensure operational excellence across the network.
• Collaborate with Product and Supply teams to optimize channel strategies.
• Deliver regular reporting on business performance, risks, opportunities, and initiatives.
• Lead, coach, and develop a high-performing, engaged team.

Skills

Senior leadership

Sales leadership

P&L management

Negotiation

Strategic thinking

Cross-functional Leadership

Analytical skills

Job description

General Manager, Canada

We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses.

We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive.

FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: “to open up the world for those who want to see,” creating unforgettable travel experiences for people worldwide.

About The Opportunity

Envoyage is a fast-growing global network of travel entrepreneurs spanning the USA, Canada, Australia, New Zealand, and South Africa. With exceptional growth and a strong trajectory ahead, we are seeking a strategic and commercially focused General Manager to lead Envoyage Canada into its next phase of success.

In this leadership role, you will have ultimate responsibility for business growth, profitability, customer engagement, and operational excellence across the Canadian network. You will lead a high-performing team, influence industry partners, and play a key role in shaping both local and global strategy. This is an opportunity to make a significant impact while working alongside an ambitious global leadership team.

Key Responsibilities

• Drive profitable market share growth across the independent travel sector, with a focus on acquiring new agents and agencies.
• Lead high-value sales opportunities and negotiations, articulating the Envoyage value proposition to prospective members.
• Monitor the competitive landscape and identify growth opportunities and potential risks.
• Lead and develop the National Sales Director and BDM team to achieve ambitious sales and growth targets.
• Maintain ultimate accountability for the Envoyage Canada P&L.
• Oversee business operations to ensure service excellence, member retention, and operational efficiency.
• Drive commercial decision‑making to maximize profitability and support revenue growth.
• Collaborate with Product and Supply teams to optimize channel strategies and focus on high‑margin opportunities.
• Ensure accurate supplier reconciliations and revenue collection processes.
• Develop and implement scalable growth strategies that support long‑term profitability.
• Identify, monitor, and mitigate business risks while ensuring compliance with relevant legislation and regulations.
• Drive customer satisfaction through effective use of NPS, CSAT, and other performance metrics.
• Create and execute customer engagement initiatives that strengthen community and increase share of wallet.
• Resolve business challenges with a balance of customer and commercial outcomes.
• Lead, coach, mentor, and develop a high‑performing and engaged team.
• Align team goals and resources with Envoyage and FCTG strategic priorities.
• Embed Envoyage CVPs and Brand DNA throughout the organization.
• Establish clear plans, goals, and performance expectations.
• Provide coaching and performance management support where required.
• Communicate openly, consistently, and transparently across the business.
• Foster an AI‑forward culture by embedding AI tools and ways of working to improve efficiency and capability.
• Build and maintain strong relationships with suppliers, industry partners, and stakeholders.
• Attend industry events and remain informed on market trends and opportunities.
• Contribute to local and global strategic planning with senior leadership.
• Deliver regular reporting on business performance, risks, opportunities, and strategic initiatives.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• Proven senior leadership experience with responsibility for business growth and operational performance.
• Demonstrated success leading sales teams and driving profitable market share growth.
• Strong experience with P&L management and commercial decision‑making.
• Exceptional presentation, influencing, and negotiation skills.
• Experience developing and executing growth strategies within a scalable business environment.
• Strong understanding of customer engagement, retention, and satisfaction metrics such as NPS and CSAT.
• Experience leading cross‑functional teams and managing multiple priorities simultaneously.
• Demonstrated ability to coach, mentor, and develop high‑performing teams.
• Strong risk management and compliance awareness.
• Experience building relationships with suppliers, partners, and industry stakeholders.
• Strategic thinker with strong analytical and problem‑solving capabilities.
• Knowledge of the travel industry, particularly within the independent agency sector, is highly desirable.
• Experience leading teams through change and technology adoption, including AI‑enabled ways of working.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, ON

For this position, we anticipate offering an annual salary of $175,000 - $200,000 Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible.

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024, 2026)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

2026 Disability Index®: World’s Top Disability Inclusive Business