General Manager, DMC Canada

Intrepid Travel; Toronto; Hybrid; CAD 105,000 - 115,000; Full time

Benefits offered by this job

Flexible work

Free Intrepid trip

Extra leave

Parental leave

Professional development

Volunteer leave

Employee assistance program

Job summary

Intrepid Travel is hiring a General Manager, DMC Canada to lead our Canadian operations, grow the business, and embody our purpose and values across the country. You will implement long-term strategy, oversee day-to-day operations, and build a high-performing, geographically diverse team of leaders, guides and crew.

The role is permanent and hybrid, based in Toronto, Squamish, or Montréal, with three days in the office. Salary range CAD 105,000–115,000 plus benefits.

Qualifications

• Proven senior leadership experience in a multi-destination operation.
• Strong understanding of adventure/experiential travel markets.
• Excellent written and spoken English; ability to lead diverse teams across Canada.

Skills

Leadership

Ground Operations

Travel Industry

Strategic Planning

People Management

Budgeting

English Fluency

Job description

At Intrepid, we believe travel can be a force for good - and great travel starts with great people. We’re looking for an inspiring and commercially minded General Manager, DMC Canada to lead our Canadian operations, grow our business, and bring our purpose and values to life across the country.

The General Manager, DMC Canada is responsible for leading and effectively managing Intrepid’s operations across Canada. The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis on people leadership - building, coaching, and retaining a high-performing team and a connected, engaged field workforce of leaders, guides, and crew across the country.

The successful candidate will be responsible for driving growth and strengthening the Intrepid brand across key Canadian markets and destinations, including the Rockies, Atlantic Canada, Québec, Ontario, and the North. They will provide leadership to enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, delivering exceptional products and experiences to our partners, and building a high-performing team across the country.

Reporting to the President, Canada, this role will work closely with the General Manager, DMC - USA, as well as other GMs and the global business, to achieve broader strategic goals and deliver strong business results.

This is a permanent hybrid role, based out of one of our offices in Toronto, ON; Squamish, BC; or Montréal, QC. The successful candidate will be required to work from the office three days per week.

The salary range for this position is $105,000–$115,000 CAD, based on experience, plus great perks and benefits.

A passion for travel is a must-have! With it you’ll bring:

• Strong knowledge and experience in managing Ground Operations, including seasonal, wilderness, and multi-day active products.
• Strong knowledge of the adventure and experiential travel market, key destinations, and industry partners.
• Significant senior management experience, with company or country management experience preferred.
• Proven senior leadership experience with direct accountability for a multi-disciplinary team, including leading people leaders.
• Demonstrated ability to set a clear vision and direction, translate strategy into team priorities, and foster accountability for outcomes.
• High level of financial literacy, with proven commercial and strategic decision-making skills.
• Proven understanding of risk and incident management in outdoor and remote environments.
• Experience working with local communities, tourism organizations, and diverse stakeholders is highly regarded.
• Excellent written and spoken English.
• Experience in tourism or another operations-, sales-, or customer-focused industry.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and what you require, we will then be in touch to support your application.