General Manager, DC Operations

The Dufresne Group/Ashley Canada; Mississauga; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Benefits plan

Educational assistance

Employer-sponsored retirement plan

Career growth opportunities

Collaborative work environment

Job summary

The Dufresne Group is seeking a General Manager, Distribution Centre Operations in Mississauga to lead GTA Distribution, Transportation and Repair teams. You will drive safety, productivity and end-to-end performance in a unionized setting.

Based at the GTA Distribution Centre, this role emphasizes coaching, budget oversight, and continuous improvement. A strong track record in large, complex operations and a post-secondary degree is preferred.

Qualifications

• 8+ years of progressive leadership in distribution/logistics.
• 5+ years in senior operational leadership managing large teams.
• Experience in unionized environments with collective agreements.
• Experience managing labour and operating budgets.
• Track record of leading through other leaders.
• Experience using KPIs and financial data to drive decisions.
• Experience leading continuous improvement and process optimization.
• Post-secondary education in Business/Operations/Supply Chain preferred.
• Retail/furniture/appliances/high-volume consumer env is an asset.
• Criminal check satisfactory required.

Responsibilities

• Lead site performance across Distribution, Transportation and Repair, incl. safety, service, productivity, quality, labour and cost.
• Set operating priorities and establish a rhythm for reviewing results and addressing issues.
• Coordinate work across inbound, warehousing, outbound, final-mile and repair for end-to-end performance.
• Lead, coach and hold site leaders accountable for results and capability.
• Plan labour and resources balancing staffing, service, productivity, overtime and cost.
• Partner with HR and union reps to address grievances and maintain constructive relationships.
• Maintain a visible presence, engage with team members and recognize contributions.
• Partner with national leaders to apply standards, systems and performance measures and identify improvements.
• Manage operating plans and budgets within authority and drive continuous improvement.
• Promote a respectful, fair and accountable workplace.

Skills

Leadership experience

Union experience

KPI analytics

Budget management

Continuous improvement

Team development

Cross-functional leadership

Education

Post-secondary education in Business/Operations/Logistics

Job description

Description

The Dufresne Group is the largest licensee of Ashley in Canada, with locations from B.C. to Ontario. Our distribution teams help get the home furnishings our guests love to them.

We’re looking for an experienced General Manager, Distribution Centre Operations to lead our GTA Distribution, Transportation and Repair teams. If you bring a track record of leading in a unionized environment and value safe, efficient operations and constructive working relationships, we’d like to hear from you. This role is based at 333 Matheson Blvd W, Mississauga, ON L5R 3G3 , where you’ll help us Make Life Better for our teams and communities.

What we offer

• Competitive annual salary of $110,000–$140,000
• A comprehensive benefits plan, educational assistance and team member discounts
• An employer-sponsored retirement savings plan
• Opportunities for learning, development and career growth
• A collaborative work environment where you can help make a difference for our guests and teams

What you’ll do

• Lead site performance across Distribution, Transportation and Repair, including safety, service, productivity, quality, labour and cost.
• Set operating priorities and establish a consistent rhythm for reviewing results, resolving issues and following through on commitments.
• Coordinate work across inbound, warehousing, outbound, final-mile transportation and repair to support strong end-to-end performance.
• Lead, coach and hold site leaders accountable for results, team capability and consistent leadership practices.
• Plan labour and resources across the operation, balancing staffing, service needs, productivity, overtime and cost.
• Partner with Human Resources and union representatives to address grievances and workplace concerns, apply collective agreements consistently, and maintain constructive working relationships.
• Maintain a visible presence across the facility and shifts. Engage with team members, recognize contributions, listen to concerns and follow through.
• Partner with national functional leaders to apply standards, systems and performance measures, share site insights and identify improvement opportunities.
• Manage operating plans and budgets within assigned authority, and lead continuous improvement while maintaining required standards.
• Promote a respectful, fair and accountable workplace where teams collaborate and team members can succeed.

What you bring

• At least 8 years of progressive leadership experience in distribution, transportation, warehousing, logistics, supply chain or a similarly complex operation.
• At least 5 years of senior operational leadership, with accountability for large teams, multiple functions or multi-shift operations.
• Experience leading multiple operational disciplines; combined Distribution and Transportation leadership experience is preferred.
• Demonstrated experience leading in a unionized environment, including applying collective agreements, addressing grievances and building productive relationships with union representatives.
• Experience managing significant labour and operating budgets and improving productivity in a labour-intensive operation.
• A track record of leading through other leaders and developing strong frontline and functional management teams.
• Experience using operational KPIs, labour metrics and financial information to guide decisions and improve results.
• Experience leading continuous improvement, process optimization or organizational change.
• Post-secondary education in Business, Operations Management, Supply Chain, Logistics or a related field is preferred. An equivalent combination of education and experience will be considered.
• Experience in retail, furniture, appliances, final-mile delivery or another high-volume consumer environment is an asset.
• A satisfactory Criminal Check Record is required.

This role is based primarily on-site at our GTA Distribution Centre in Mississauga, Ontario. The schedule will reflect operational needs and may include evenings and weekends. The role requires working in an active warehouse environment, a valid driver’s licence and the ability to travel within Canada as needed. A satisfactory criminal record check is required.

AI tools may be used during the hiring process to screen, assess or select applicants for the position.