Operations Manager : Inventory Control and Problem Resolution *AVRO/FDC*

The Home Depot Canada; Mississauga; On-site; CAD 55,000 - 85,000; Full time

Job summary

The Home Depot Canada is seeking an Operations Department Manager to lead front-line operations within the RDC. You will develop daily/weekly plans, set goals, coach associates, and ensure safe, cost-conscious execution while delivering exceptional customer service.

You will partner with GMs/AGMs to cascade strategy, monitor performance, and drive continuous improvement across people, service, and cost, with occasional travel as needed.

Qualifications

• Bachelor’s degree or college diploma in Operations Management, Business or Supply Chain Management.
• Minimum 3 years management experience in a distribution operation.
• PLog or CITT designation would be an asset.
• Experience with SAP ERP or Manhattan WMS is an asset.
• Proficiency in MS Outlook, Word, Excel, PowerPoint; basic Access and Project Management.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Leads and manages the team to achieve key performance measures for the site.
• Develops daily/weekly work plans and assigns tasks fairly.
• Sets daily goals, monitors progress and adjusts as needed.
• Coaches and trains associates; administers corrective action per SOPs.
• Ensures associates have tools and equipment needed.
• Provides feedback through formal reviews and daily communications.
• Assists with financial, operational, people and service objectives to improve efficiency.
• Responds to and resolves customer issues promptly.
• Maintains a safe, employee-centered work environment.
• Enforces safety policies; leads by example.

Education

Operations Management

Business

Supply Chain Management

Tools

SAP ERP

Manhattan WMS

MS Office

Job description

Pay Range: $55,000 - $85,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department(s) of responsibility.

The SFC Distribution Centre is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress.

The Operations Department Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.

The Operations Department Manager is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM will play a key role in building a culture of continuous improvement by analyzing trends and actively engaging their teams by asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost.

Position Responsibilities

• Leads and manages the team to achieve the key performance measures and objectives for the site.
• Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner.
• Sets daily goals, monitors progress and makes required adjustments on the fly.
• Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s).
• Ensures Associates have the required tools and equipment necessary to perform their jobs successfully.
• Provides constant feedback to DC associates through the formal review process as well as directs daily communication.
• Assists AGM with DC's financial, operational, people and service objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
• Responds to and resolves customer issues in a timely manner
• Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
• Maintains a “great place to work” environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
• Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures.
• Monitors and reinforces safety and shrink prevention to all associates
• Leads and manages functional areas and shifts as assigned
• Available to travel occasionally
• Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
• Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
• Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction
• Motivates self and others to accomplish important objectives; creates a sense of urgency and holds self and the team accountable for their performance.
• Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
• Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
• Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.

Knowledge/Experience Required

• Bachelor’s degree or college diploma in Operations Management, Business or Supply Chain Management preferred.
• Minimum 3 years management experience in a distribution operation preferred.
• PLog or CITT designation would be an asset.
• Experience managing within a mechanized/ automated distribution center with multiple pick-pack processes is a definite asset.
• Experience with SAP ERP or Manhattan WMS a definite asset.
• Previous experience with managing one or more new start-up operations an asset.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working knowledge of Access and Project Management.
• Ability to work flexible shifts and hours including weekends and holidays.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.