General Manager ARC & In Room Dining

Accorhotel; Vancouver; On-site; CAD 85,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a General Manager for Food and Beverage Venues at a premier hotel in Vancouver. This role offers the chance to lead a dynamic team, drive revenue, and uphold luxury service standards in a stunning waterfront setting. You'll be empowered to create exceptional guest experiences while fostering a culture of sustainability and community commitment. With generous perks and a focus on professional growth, this opportunity is perfect for those passionate about shaping the future of luxury hospitality. If you're ready to make a significant impact, we invite you to explore this exciting position.

Benefits

Discounted rates at Accor hotels

Food & beverage discounts

Transit reimbursement program

Subsidized meals during shifts

Comprehensive benefits plan

Dining discounts at establishments

One free stay through Be Our Guest Program

Qualifications

• 3+ years in senior management within luxury hospitality.
• Strong understanding of Forbes and LQA standards.
• Excellent leadership and communication skills.

Responsibilities

• Lead ARC restaurant and In Room Dining operations.
• Develop training programs for exceptional guest experiences.
• Implement cost control measures and revenue strategies.

Skills

Team Leadership

Revenue Generation

Problem Solving

Interpersonal Skills

Attention to Detail

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Office

Open Table

Opera

Silverware

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
• Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, starting at $85,000

*full-time and part-time status colleagues

Job Description

General Manager - Food and Beverage Venues

We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In Room Dining outlets at the Fairmont Waterfront. The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, fostering a luxury service culture. As General Manager, you will play a pivotal role in ensuring the success of the hotel's Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

Summary of Responsibilities:

Team Leadership and Development:

• Work in partnership with ARC Restaurant Chef to executeflawless operation
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring aguest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to createpromotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Forbes and Leading Quality Assurance Standards:

• Uphold the highest standards of excellence, as set by Forbes and LQA

Sustainability, Health, and Safety Compliance:

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Qualifications

Your experience and skills include:

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of Forbes and LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Bachelor's degree in hospitality management, business, or a related field is preferred

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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