General Manager ARC & In Room Dining

Accor Hotels; Vancouver; On-site; CAD 85,000 - 98,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic General Manager for their food and beverage venues. This role demands a passionate leader with a proven track record in revenue generation and a commitment to upholding the highest service standards. You will lead a talented team, drive operational excellence, and foster a culture of sustainability and inclusion. With a competitive salary and generous perks, this is an exciting opportunity to shape the future of luxury dining while being part of a diverse and inclusive community. Join us and make a meaningful impact in the hospitality industry!

Benefits

Colleague Travel Discount Program

Food and beverage discounts

Transit reimbursement

Subsidized meals during shifts

Comprehensive benefits plan

Dining discounts at establishments

One free stay through Be Our Guest Program

Qualifications

• Minimum of 3 years in senior management within a luxury restaurant or hotel.
• Strong knowledge of Forbes and LQA standards and a commitment to exceptional guest service.

Responsibilities

• Oversee daily operations and develop training programs for exceptional guest experiences.
• Implement strategies to increase revenue and profitability while ensuring financial targets.

Skills

Team Leadership

Revenue Generation

Forbes Standards Knowledge

Problem-Solving Skills

Communication Skills

Education

Bachelor’s degree in hospitality

Bachelor’s degree in business

Tools

Microsoft Office

OpenTable

Opera

Silverware

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability and embody our commitment to our community, featuring Vancouver's first green roof and rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment — recognized with a 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering women in leadership — more than 50% of leadership team, including executive level, are women
• Celebrating diversity — our team represents over 60 countries, fostering an inclusive and global community
• Strong culture of belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks — enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food and beverage discounts, transit reimbursement for TransLink monthly passes, and subsidized meals during shifts
• Comprehensive benefits — through our Benefit Plan including medical, dental, and vision coverage, pension plan, and more
• Dining discounts — 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive experiences — one free stay through our Be Our Guest Program
• Competitive annual salary starting at $85,000, commensurate with experience

*Full-time and part-time colleagues

Job Description

General Manager - Food and Beverage Venues

We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In Room Dining outlets at the Fairmont Waterfront. The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, and fostering a luxury service culture. As General Manager, you will oversee daily operations, develop training programs to deliver exceptional guest experiences, and support the overall growth of the venues.

Summary of Responsibilities:

Team Leadership and Development:

• Work with the ARC Restaurant Chef to execute flawless operations
• Recruit, train, and mentor staff, ensuring a positive, guest-centric environment
• Conduct performance evaluations and provide constructive feedback
• Empower colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement strategies to increase revenue and profitability, collaborating with marketing on promotions and social events
• Ensure accurate forecasting and strategies to meet financial targets, analyze reports, identify growth areas, and optimize sales
• Implement cost control measures across food, beverage, labor, and operating expenses

Forbes and LQA Standards:

• Uphold the highest standards of excellence as set by Forbes and LQA

Sustainability, Health, and Safety Compliance:

• Participate in the Fairmont Sustainability Program and Food Safety Committee, and determine department-specific actions
• Maintain strict adherence to health and safety regulations, ensuring a safe, clean environment for guests and staff, with best practices in food handling, sanitation, and safety

Qualifications

Your experience and skills include:

• Minimum of 3 years in senior management within a luxury restaurant or hotel
• Entrepreneurial mindset with strong interpersonal and problem-solving skills
• Proven success in driving revenue and achieving financial targets
• Strong knowledge of Forbes and LQA standards and a commitment to exceptional guest service
• Excellent leadership and communication skills, capable of inspiring diverse teams
• Attention to detail and high standards in restaurant operations
• Proficiency with Microsoft Office, OpenTable, Opera, and Silverware
• Problem-solving, decision-making, and conflict resolution skills
• Knowledge of local culinary trends
• Bachelor’s degree in hospitality, business, or related field preferred

Additional Information

Canadian work authorization required.

Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a global leader. We welcome you as you are and support your growth and learning. Join us to explore limitless possibilities in hospitality. Discover your journey with Accor at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS