General Manager

White Cap Canada; Vaughan; On-site; CAD 90,000 - 150,000; Full time

Job summary

White Cap Canada is seeking a senior leader to optimize district-wide operational and sales performance, ensuring alignment with strategic goals. The role involves guiding DOMs and DSMs, implementing processes, and driving accountability to deliver profitable results.

The position requires 9+ years of related experience, BS/BA, and strong financial acumen, including budgeting and P&L responsibility. You will work in a fast-paced environment with a focus on customer service excellence and

Qualifications

• BS/BA in a related discipline with 9+ years in management.
• Experience managing multi-unit teams.
• Strong financial acumen including budgeting and P&L responsibility.

Responsibilities

• Lead a team of District Operations Managers (DOMs) and District Sales Managers (DSMs), guiding KPIs and resolving issues.
• Implement and manage processes to sustain high sales and operational performance.
• Ensure execution of company strategy through training and collaboration with customers, sales, operations, and HR.
• Drive HR processes including hiring, coaching, training, and performance management.
• Establish a culture of accountability and inclusion, setting a standard of excellence.
• Own the local market by providing sales and operational leadership aligned with company priorities.

Skills

Operational leadership

Team leadership

Strategic planning

Customer service

Education

BS/BA in related discipline

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for leading an optimizing operational and sales performance within the district, ensuring alignment with the company’s strategic goals.

Major Tasks, Responsibilities And Key Accountabilities

• Leads a team of District Operations Managers (DOMs), District Sales Managers (DSMs), and support teams, providing guidance to ensure KPIs are met and resolving customer issues or sales/operations friction within the district.
• Implements and manages processes to ensure high levels of sales and operational performance, assessing team productivity and inspiring aggressive sales efforts.
• Ensures execution of company strategy through training programs and collaboration with customers, sales, operations, and human resources.
• Drives human resources processes, including hiring, coaching, training, performance management and maintaining a strong leadership bench within the district.
• Establishes a culture of accountability and inclusion, inspiring the team to set a standard of excellence.
• Owns the local market, providing sales and operational leadership aligned with broader company priorities, developing annual and monthly sales objectives.
• Drives innovative sales and operations initiatives in partnership with the RVP and senior management team, aligning operational and sales priorities with the company direction.
• Holds DSMs accountable for key sales metrics, providing regular feedback, and ensuring accountability for driving profitable business results.
• Ensures DSMs and DOMs hold teams accountable for driving pricing practices that protect gross margin and support commercial acceleration.
• Holds DOMs accountable for safety, productivity, and operational processes, ensuring compliance with regulations and driving customer service excellence.
• Works with Shared Services and Functions, and directs DOMs and DSMs to work with Functions, to improve the performance of the district.

Nature and Scope

• Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.
• Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.
• May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel 20% to 50% of the time.

Education And Experience

• Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Preferred Qualifications

• Proven operational leadership with a track record of successfully managing multi-unit teams.
• Strong ability to implement strategic plans aligned with business objectives.
• Strong financial acumen including budgeting, P&L responsibility, inventory management and cost control measures.
• Commitment to delivering excellent customer service and enhancing customer relationships.
• Deep understanding of the industry including market dynamics, competition and customer expectations.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.