General Manager

Sir Grout, LLC; Vancouver; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Holidays

Dental insurance

Health insurance

Paid time off

Competitive salary

Job summary

Sir Grout, LLC is seeking an experienced General Manager to lead daily operations for tile, grout and restoration services. You will manage technicians, staff, and customer interactions to deliver high-quality results while driving growth and profitability.

The ideal candidate will have hands-on leadership in field-service operations, a focus on quality, and a passion for developing people and processes to scale the business.

Qualifications

• Experience leading field-service teams in a tile/grout restoration or related service business.
• Strong ability to develop people, processes, and performance.
• Proven track record in managing operations, quality, and customer experience.
• Excellent communication with technicians, staff, and customers.

Responsibilities

• Lead daily operations to ensure efficient jobs aligned with quality standards.
• Mentor and develop Tile & Grout Restoration Technicians, administrative staff, and team members.
• Drive growth by identifying revenue opportunities and expanding market reach.
• Own the customer experience by building strong relationships and addressing concerns.
• Monitor financial performance including revenue, expenses and margins.

Skills

Leadership

Operations management

People management

Customer service

Job description

Benefits:

• Supportive and collaborative work environment
• Holidays
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

General Manager - Tile, Grout & Restoration

Lead a growing specialty service business where your industry experience makes a difference.

If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands-on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company.

At Sir Grout, we specialize in restoring tile, grout, and stone surfaces, helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement.

We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation.

This is more than a desk job. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business.

Why Your Industry Experience Matters

If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces.

The Opportunity

As General Manager, you'll be responsible for the overall performance of the operation.

You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow.

You’ll have the opportunity to build systems, develop people, improve processes, and directly influence the success of the company.

What You'll Be Responsible For

Lead Daily Operations

• Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards
• Coordinate technicians, schedules, equipment, materials, and resources
• Identify operational bottlenecks and develop solutions
• Establish and maintain efficient processes and procedures
• Ensure customers receive a consistent, professional experience

Lead & Develop the Team

• Manage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team members
• Set clear expectations and hold the team accountable
• Train and develop employees to improve skills, productivity, and quality
• Build a positive, professional, performance-oriented culture
• Recruit and help develop talented team members as the company grows

Drive Growth

• Help develop and execute strategies to increase revenue and profitability
• Identify opportunities to expand services and market reach
• Improve customer retention, referrals, and repeat business
• Monitor sales and operational performance
• Look for ways to increase efficiency without sacrificing quality

Own the Customer Experience

• Build strong relationships with customers
• Help resolve customer concerns professionally and effectively
• Ensure work meets or exceeds customer expectations
• Establish a culture where quality and customer service are priorities

Manage Financial Performance

• Monitor revenue, expenses, labor, materials, and other operating costs
• Assist with budgeting and forecasting
• Track key performance indicators
• Identify opportunities to improve margins and profitability
• Make informed operational decisions based on business performance

Maintain Quality & Safety

• Ensure technicians follow established processes and quality standards
• Maintain safe working practices
• Ensure equipment and materials are properly maintained and used
• Promote a culture of accountability and professionalism

We're Looking For

We're particularly interested in candidates with experience in:

• Tile & grout restoration
• Tile installation
• Flooring
• Professional cleaning
• Residential or commercial cleaning
• Water, fire, or property restoration
• Surface restoration
• Remodeling or construction
• Other specialty home-service businesses

You don't necessarily need to have held the title of General Manager before.

Our Ideal General Manager

We're looking for someone who has demonstrated that they can lead people, manage operations, solve problems, and take responsibility for results.

You May Be a Great Fit If You…

• Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industry
• Have experience managing employees, crews, or field technicians
• Understand the challenges of running a field-service operation
• Are comfortable working with both customers and employees
• Know how to balance quality, productivity, and profitability
• Are organized and capable of managing multiple priorities
• Are comfortable looking at numbers and using them to make business decisions
• Take ownership rather than waiting for someone else to solve a problem
• Are a strong communicator and natural leader
• Enjoy developing people and helping them succeed
• Have an entrepreneurial mindset and want to help grow a business

Our Ideal General Manager (continued)

This Is a Hands-On Leadership Role

We're not looking for someone who simply wants to sit behind a desk and manage reports.

Our ideal General Manager understands what happens in the field and is willing to get involved when needed.

You'll spend time with technicians, customers, and the team while also managing the bigger picture - operations, people, sales, quality, and profitability.

Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team.

Why Join Sir Grout?

At Sir Grout, you're joining a specialty restoration business with a proven service model and an opportunity to grow.

You'll have the opportunity to:

• Take your industry experience into a leadership position
• Lead and develop a growing team
• Build more efficient systems and processes
• Make a measurable impact on the business
• Help expand a specialized service operation
• Develop your career beyond the field
• Be part of a company focused on quality workmanship and exceptional customer service