General Manager

Compass Canada; Sackville; On-site; CAD 90,000 - 120,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a General Manager to lead residential dining, retail locations, catering, franchises, and special events.

You will coach and develop management and frontline teams, build strong client relationships, and drive service excellence across campus dining operations. You will oversee budgeting, forecasting, and financial performance, monitor KPIs, ensure food safety and regulatory compliance, and lead continuous improvement initiatives.

Qualifications

• Post-secondary education in relevant business or hospitality fields preferred.
• Food Safety Certification required or willing to obtain certification.
• Minimum 5 years progressive leadership in food service, hospitality, retail, or related service environment.
• Experience leading large, complex operations with multiple service areas and diverse teams.
• Experience in higher education, hospitality, healthcare, or contract food service environments is an asset.
• Proven success managing budgets, labour costs, financial performance, and operational KPIs.
• Strong leadership, coaching, and team development skills.
• Excellent client relationship management and stakeholder engagement abilities.
• Strong financial acumen to interpret reports, identify trends, and drive results.
• Excellent communication, organizational, and problem-solving skills.
• Ability to balance strategic priorities with day-to-day operating demands in a fast-paced environment.
• Knowledge of food safety, labour relations, health and safety, and regulatory compliance requirements.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Demonstrated ability to drive continuous improvement, innovation, and business growth initiatives.
• Strong commitment to delivering exceptional customer, client, and student experiences.

Responsibilities

• Lead, coach, and develop dining services teams across residential dining, retail locations, catering, franchises, and special events.
• Oversee all dining operations and client relationships.
• Drive operational excellence and ensure compliance with standards.
• Monitor student dining experience and implement improvements.
• Manage financial performance including revenue, labour, and food costs, budgeting.
• Review reports, identify trends, and implement corrective actions.
• Lead budgeting and forecasting with district and finance leadership.
• Ensure compliance with safety, sanitation, and regulatory requirements.
• Champion safety culture through training, audits, and inspections.
• Partner with cross-functional teams to achieve objectives.
• Identify opportunities for innovation and revenue growth.
• Develop and execute annual business plans aligned with client objectives.
• Support contract retention and business development and deliver service.
• Represent organization at campus meetings and events.

Skills

Leadership

Team development

Budgeting

Financial acumen

Client relationships

Communication

Strategic planning

Operations management

Food safety

Regulatory compliance

Forecasting

Problem solving

Attention to detail

Education

Post-secondary education in Business Administration / Hospitality Management / Food Service Management / Culinary Management or related field

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Now, if you were to come on board as our General Manager, we'd ask you to do the following for us:

• Lead, coach, mentor, and develop management, culinary, and frontline teams while fostering a culture of accountability, engagement, and service excellence.
• Oversee all aspects of the dining services operation, including residential dining, retail locations, catering, franchises, and special events.
• Serve as the primary operational liaison with clients and campus stakeholders, building strong relationships through effective communication and service delivery.
• Drive operational excellence by ensuring compliance with company standards for food quality, customer service, merchandising, sanitation, and hospitality.
• Monitor and enhance the student dining experience through engagement initiatives, feedback programs, and continuous improvement efforts.
• Manage account financial performance, including revenue, labour costs, food costs, forecasting, budgeting, and profitability targets.
• Review operational and financial reports, identify trends, and implement corrective action plans to address variances.
• Lead annual budgeting and forecasting processes in partnership with district and finance leadership.
• Ensure compliance with all food safety, health and safety, sanitation, quality assurance, and regulatory requirements.
• Champion a strong safety culture through training, audits, inspections, and proactive risk management.
• Investigate incidents, address root causes, and ensure timely implementation of corrective actions.
• Partner with culinary, marketing, sustainability, human resources, finance, and support teams to achieve business objectives.
• Identify opportunities for innovation, revenue growth, operational efficiency, and enhanced student engagement.
• Develop and execute annual business plans aligned with client objectives and district goals.
• Support contract retention, renewals, and business development initiatives while delivering exceptional client service.
• Represent the organization at campus meetings, events, and community engagement activities.

Think you have what it takes to be our General Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Post-secondary education in Business Administration, Hospitality Management, Food Service Management, Culinary Management, or a related field is preferred.
• Food Safety Certification required or willingness to obtain certification.
• Minimum 5 years of progressive leadership experience in food service, hospitality, retail, or a related service environment.
• Experience leading large, complex operations with multiple service areas and diverse teams.
• Previous experience in higher education, hospitality, healthcare, or contract food service environments is an asset.
• Proven success managing budgets, labour costs, financial performance, and operational key performance indicators.
• Strong leadership, coaching, and team development skills with the ability to inspire high-performing teams.
• Exceptional client relationship management and stakeholder engagement abilities.
• Strong financial acumen with the ability to interpret reports, identify trends, and drive results.
• Excellent communication, presentation, organizational, and problem-solving skills.
• Ability to balance strategic priorities with day-to-day operational demands in a fast-paced environment.
• Knowledge of food safety, labour relations, workplace health and safety, and regulatory compliance requirements.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Demonstrated ability to drive continuous improvement, innovation, and business growth initiatives.
• Strong commitment to delivering exceptional customer, client, and student experiences.
• Flexible and adaptable, with the ability to work evenings, weekends, and special events as required.