General Manager

Expretio Technologies; Regina; Remote; CAD 100,000 - 150,000; Full time

Job summary

Expretio Technologies, a leader in pricing optimization and transport intelligence, is looking for a passionate General Manager. This role focuses on building customer relationships, driving operational improvements, and ensuring revenue growth. Ideal candidates will have substantial industry experience and a proven track record in leadership and management. A strong background in business or engineering, along with fluency in French or Spanish, is preferred.

Qualifications

• 5+ years of management and P&L experience.
• Understanding of the global passenger transportation industry.
• Fluency in French or Spanish preferred.

Responsibilities

• Develop corporate mission and strategic objectives.
• Drive innovation and maintain effective communication.
• Implement long-term customer care programs.

Skills

Leadership

Communication

Relationship Building

Strategic Thinking

Time Management

Education

Post-secondary education in business administration, engineering, or computer science

Job description

This position is open to candidates who can work remotely from the United States and Canada.

Expretio Technologies is an exciting and innovative company focused on pricing optimization and transport intelligence. For over two decades, Expretio has been dedicated to researching, developing, and deploying advanced AI models and software solutions to support transport operators in increasing their revenues while offering competitive and attractive services to passengers. Our expertise and solutions are tailored for the transport industry and used by rail and bus operators of all sizes and types worldwide.

We are seeking a General Manager to guide Expretio into its next phase of success. Supported by the Modaxo model for success, the General Manager builds strong customer and partner relationships by being accountable for understanding, anticipating, and acting on customer and partner needs. They would gain a deep knowledge of the competitive environment to help cement the Company’s differentiation with customers. The General Manager is a visionary who craves a detailed view and understanding of operations to drive every aspect of their business. They will be able to deal and negotiate effectively with government and customer agencies, financial officials, and other executives outside the company while championing Modaxo’s business, legal, and financial practices and policies.

The success of the General Manager is measured by Net Revenue growth, bookings, BQR and Core ratios, attrition, working capital ratio, IRR for new initiatives, employee attrition, and CX.

Leadership

• Develop corporate mission, communicate clear vision of strategic objectives/goals, as well as policies and operating plans for the business.
• Drive innovation for the company (process, R&D, initiatives, M&A input, etc.).
• Prepare annual, quarterly, and monthly P&L forecasts and results.
• Implement continuous improvement resulting in streamlined processes, increased productivity, gained efficiencies, and enhanced value.
• Maintain effective communication with colleagues and staff.
• Work with HR to establish recruiting, development, and retention programs.
• Be accountable for sales coverage and the compensation/commission model.
• Collaborate with marketing and sales teams to ensure long-term funnel growth and health.

Program Management

• Ensure governance of projects to adhere to scope, budget, schedule, and quality standards.
• Follow appropriate revenue recognition processes.
• Escalate problematic projects to upper management as needed.

Customer Care

• Implement and oversee effective long-term customer care programs and manage attrition.
• Execute effective solution adoption programs for clients.
• Coordinate the administration of annual customer satisfaction surveys and other communication tools.

Research and Development

• Balance investment in R&D with maintenance to maximize growth and customer retention.
• Establish, execute, and pivot product plans to respond to market needs.

The Person

• Passionate, motivated, energetic, and curious.
• Clear and concise communicator (listening, understanding, and responding).
• Relationship builder.
• Organizational awareness.
• Conceptual, systems, and design thinker.
• Understanding of the global passenger transportation industry, especially in the Americas and European assets.
• Post-secondary education in business administration, engineering, or computer science; or equivalent experience.
• 5+ years of management and P&L experience.
• GTM-oriented mindset to ensure growth.
• Strong time management skills.
• Willingness and ability to travel throughout North America and abroad.
• Candidate must be located in either the US or Canada.
• Fluency in French or Spanish is preferred.