General Manager

Expretio Technologies; Oshawa; Remote; CAD 100,000 - 150,000; Full time

Job summary

A leading company in transport optimization is seeking a General Manager to drive growth and enhance customer relationships. The role involves managing projects, ensuring customer satisfaction, and leading a passionate team. With a focus on innovation and strategic objectives, this position offers an opportunity to impact the transport industry significantly.

Qualifications

• 5+ years of direct management and P&L experience.
• Fluency in either French or Spanish preferred.
• Understanding of global passenger transportation industry.

Responsibilities

• Accountable for governance of projects and customer care programs.
• Drive innovation and maintain effective communication with stakeholders.
• Balance investment in R&D and maintenance for customer growth.

Skills

Leadership

Relationship Builder

Organizational Awareness

Conceptual Thinking

Time Management

Education

Post-secondary education in business administration, engineering, or computer science

Job description

This position is open to candidates who can work remotely from the United States and Canada

Expretio Technologies is an exciting and innovative company focused on pricing optimization and transport intelligence. For over two decades, Expretio has been dedicated to researching, developing and deploying advanced AI models and software solutions to support transport operators increase their revenues while offering competitive and attractive services to passengers. Our expertise and solutions are tailored for the transport industry and used by rail and bus operators of all sizes and types worldwide.

We are seeking a General Manager to guide Expretio into its next phase of success. Supported by the Modaxo model for success, the General Manager builds strong customer and partner relationships by being accountable for understanding, anticipating, and acting on customer and partner need. They would gain a deep knowledge of the competitive environment to help cement the Company’s differentiation with customers. The General Manager is a visionary that craves a detailed view and understanding of operations to drive every aspect of their business . The General Manager will be able to deal and negotiate effectively with government and customer agencies, financial officials, and other executives outside the company while being a champion of Modaxo’s business and financial legal practices and policies.

The success of the General Manager is measured by Net Revenue growth, bookings, BQR and Core ratios, attrition, working capital ratio, IRR for new initiatives, employee attrition, and CX.

Leadership

• Develop corporate mission, communicate clear vision of strategic objectives / goals, as well as policies and operating plans for the business.
• Drive innovation for the company (process, R&D, initiatives, M&A input etc.).
• Annual, quarterly, and monthly P&L forecasts and results.
• Continuous improvement resulting in streamlined processes, increased productivity, gained efficiencies, and enhanced value.
• Maintain effective communication with colleagues and staff.
• Work with HR to establish recruiting, development, and retention programs.
• Accountable for sales coverage and compensation / commission model.
• Work with marketing and sales team to ensure long term funnel growth and health.

3 Program Management

• Accountable for governance of projects to ensure adherence to scope, budget, schedule, and quality delivery.
• Ensure appropriate revenue recognition processes are followed.
• Escalate problem projects to upper management as necessary.

4. Customer Care

• Execute and ensure the effective long-term customer care program for clients while managing attrition.
• Execute an effective solution adoption program for clients.
• Coordinate the administration of annual customer satisfaction and information gathering surveys and other communication tools.

5. Research and Development

• Balance the investment in R&D with the investment in maintenance to maximize new name growth and retention of existing customers while ensuring a streamlined Customer Care and R&D operation
• Ensure clear Product Plans are established, executed, and pivoted to respond to market needs

The Person

• Passionate, Motivated, Energetic, and Curious
• Clear and Concise Communicator (Listening, Understanding, and Responding)
• Relationship Builder
• Organizational Awareness
• Conceptual, Systems, and Design Thinker
• Understanding of global passenger transportation industry, especially in the Americas and European asset.
• Post-secondary education in the area of business administration, engineering and / or computer science; or equivalent would be an asset
• 5+ years of direct management and P&L experience
• Go-To-Market (GTM) oriented mindset to help ensure continued growth
• Time Management
• Being able to travel throughout North America and abroad for important customer and partner meetings, as well as corporate meetings.
• Candidate must be located in either US or Canada
• Fluency in either French or Spanish are preferred