General Manager

Boston Pizza International, Inc. (New Glasgow); Ottawa; On-site; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Scholarship program

Leadership development programs

Mentorship programs

Team-oriented culture

Job summary

Boston Pizza in Ottawa is seeking a General Manager to oversee daily restaurant operations and deliver an exceptional guest experience. You will lead both front-of-house and kitchen teams, manage budgets, and drive growth while maintaining a fun, safe workplace culture.

The role demands strong communication, leadership, and organizational skills, with a focus on developing staff, achieving goals, and representing the brand with professionalism and care.

Qualifications

• Proven leadership experience in a restaurant setting.
• Exceptional communication and guest-relations skills.
• Strong organizational and budget management capabilities.

Responsibilities

• Oversee Front of House and Heart of House to ensure smooth operations.
• Lead by example and coach team members for performance and growth.
• Achieve goals through strong time management and planning.
• Build relationships and foster a collaborative team environment.
• Champion hospitality standards and ensure food safety and guest satisfaction.

Skills

Leadership

Communication

Budgeting & Planning

Job description

Overview

General Manager (GM)

General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

Responsibilities

What does a successful General Manager look like?

• They are the leader of the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one.
• Leads by example and works alongside their team members
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the “Foundations of Hospitality”, "Heart of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
• Maintains composure and thrives in a fast pace environment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!