General Manager — Lead Guest Experience & Team Excellence

Boston Pizza International, Inc. (New Glasgow); Canada; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Community involvement

Boston Pizza Scholarship Program

Job summary

Boston Pizza is seeking a General Manager (GM) to oversee daily restaurant operations in Canada, ensuring top-tier guest experiences while meeting budget goals. The GM will lead front- and back-of-house teams, coach staff, and drive performance through strong organizational skills and effective time management.

The role emphasizes hospitality foundations, people development, and maintaining brand standards in a fast-paced environment, with a focus on creating a fun and safe workplace culture and

Qualifications

• Strong leadership and communication skills.
• Experience in managing front-of-house and back-of-house operations.
• Ability to develop and motivate a team and manage budgets.

Responsibilities

• Oversee both Front of House and Heart of House operations to ensure smooth daily performance.
• Lead by example, coaching and supporting team members to achieve goals.
• Drive guest satisfaction by delivering a consistent Boston Pizza experience.
• Implement marketing, advertising and community relations programs to attract guests.
• Maintain a fast-paced but safe work environment aligned with brand standards.

Skills

Leadership

Operations management

Team development

Budgeting

Customer service

Job description

Boston Pizza is seeking a General Manager (GM) to oversee daily restaurant operations in Canada, ensuring top-tier guest experiences while meeting budget goals. The GM will lead front- and back-of-house teams, coach staff, and drive performance through strong organizational skills and effective time management.

The role emphasizes hospitality foundations, people development, and maintaining brand standards in a fast-paced environment, with a focus on creating a fun and safe workplace culture and