General Manager

macpower digital assets edge; Montreal (administrative region); Remote; CAD 55,000 - 110,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Independent contractor

Job summary

Workplace Options is seeking an independent EAP Counsellor to provide telephone-based clinical support to French-speaking clients across Canada. This remote, contract role offers 8–16 hours per week with flexible scheduling.

You'll deliver immediate, confidential emotional support, document calls accurately, triage crises to internal teams, and apply solution-focused approaches while maintaining professional independence within our network.

Qualifications

• Master’s degree in Mental Health (Social Work, Counselling, Psychology, or related).
• Fluent written and spoken French; conversational English required.
• Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.
• Proven experience using solution-focused counselling approaches in clinical or support settings.
• Experience supporting clients in high-risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety-planning skills.
• Excellent IT and administrative competencies, with accurate client records management.
• Experience in a service centre or similarly structured environment is desirable.
• Strong customer service background is an advantage.

Responsibilities

• Providing immediate, holistic support to individuals and managers over the telephone (French-speaking clients).
• Manage crisis calls and document calls accurately.
• Triage requests for crisis support to internal teams as appropriate.
• Support the client through telephone-based counselling and follow-up as needed.

Skills

Fluent French

Conversational English

Solution-focused counselling

Crisis intervention

Risk assessment

Documentation & IT skills

Client-facing counselling

Service centre experience

Education

Master’s degree in Mental Health

Job description

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally.

With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide.

Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies.

Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise.

Together, we’re building healthier, more resilient organizations—one person at a time. Current Opportunity: EAP Counsellor (Independent Contractor) Location: Anywhere in Canada Languages required: French and English Note: This is a remote position and iis an opportunity for an independent counsellor to provide telephone based clinical support to our clients.

The expectations would be that the counsellor would be available to provide this support for 8-16 hours per week. What you will do: Providing immediate, holistic support to individuals and managers over the telephone (including crisis calls where appropriate) to our French speaking clients. Confidential, empathetic emotional support and clear documentation of the calls.

Triage to the appropriate internal team in the event of requests for crisis support (e.g.

psychological support following an accident at work).

What you will need: Master’s degree in Mental Health (e.g.

Social Work, Counselling, Psychology, or a related discipline).

Fluent written and spoken French and a conversational level of English required. Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.

Proven experience using solution‑focused counselling approaches in clinical or support settings.

Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.

Strong risk assessment, safeguarding, and safety‑planning skills are essential.

Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.

Experience working within a service centre or similarly structured environment is desirable.

A strong customer service background is an advantage.

Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

Why work with us?

Maximum flexibility — choose your own working hours and work remotely Perfectly compatible with a private practice or job Help lower the barrier to mental health care Maintain professional independence whilst being part of our network Access to additional collaboration opportunities — the chance to branch out into other projects and services within our network.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience Workplace Options collects and processes personal data in accordance with applicable data protection laws.

If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).