EAP Counsellor (Independent Contractor)

Workplace Options; Canada; Remote; CAD 41,000 - 69,000; Part time

Benefits offered by this job

Flexible hours

Remote work

Independent contractor status

Professional collaboration

Job summary

Workplace Options in Canada is seeking an experienced EAP counsellor to provide telephone-based, bilingual (French/English) mental health support as an independent contractor.

You will be available 8–16 hours per week, remotely, to assist clients with crisis and everyday emotional support, documenting calls and coordinating with internal teams.

The role offers flexible hours, work from home, and the chance to align private practice with a national network.

Qualifications

• Master’s degree in Mental Health (Social Work, Counselling, Psychology, or related).
• Fluent written and spoken French; conversational English.
• Minimum of two years’ post-qualification counselling experience.
• Experience using solution-focused counselling approaches.
• Experience with crisis intervention and high-risk client support.
• Strong risk assessment, safeguarding and safety planning skills.
• Excellent IT and administrative skills; able to manage client records.
• Experience in a service centre or similar environment desirable.
• Strong customer service background is an advantage.
• Experience in organisations with listening or emotional support services desirable.

Responsibilities

• Provide immediate, holistic support to individuals and managers over the telephone (including crisis calls) for French-speaking clients.
• Confidential, empathetic emotional support and clear documentation of calls.
• Triage crisis or psychological support requests to the appropriate internal teams.

Skills

French/English bilingual

Crisis intervention

Risk assessment

Documentation & record keeping

Customer service

IT literacy

Education

Master’s degree in Mental Health

Tools

Case management software

Job description

Who we are:

At Workplace Options (WPO), we deliver human‑centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real‑time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward‑thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations- one person at a time.

Current Opportunity: EAP Counsellor (Independent Contractor)

Location: Anywhere in Canada
Languages required: French and English

Note: This is a remote position and an opportunity for an independent counsellor to provide telephone‑based clinical support to our clients. The expectations would be that the counsellor would be available to provide this support for 8-16 hours per week.

What you will do:

• Providing immediate, holistic support to individuals and managers over the telephone (including crisis calls where appropriate) to our French speaking clients.
• Confidential, empathetic emotional support and clear documentation of the calls.
• Triage to the appropriate internal team in the event of requests for crisis support (e.g. psychological support following an accident at work).

What you will need:

• Master’s degree in Mental Health (e.g. Social Work, Counselling, Psychology, or a related discipline).
• Fluent written and spoken French and a conversational level of English required.
• Minimum of two years’ post‑qualification experience delivering direct, client‑facing counselling or mental health support.
• Proven experience using solution‑focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety‑planning skills are essential.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

Why work with us?

• Maximum flexibility - choose your own working hours and work remotely
• Perfectly compatible with a private practice or job
• Help lower the barrier to mental health care
• Maintain professional independence whilst being part of our network
• Access to additional collaboration opportunities - the chance to branch out into other projects and services within our network.

Any questions? Send an email to [e-mail].

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human‑Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).