General Manager

Kaizen Lab Inc.; Kamloops; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading hospitality company in Kamloops, BC, is seeking a passionate General Manager. This role involves inspiring and leading an exceptional team while managing hotel operations to ensure guest satisfaction and drive profitability. The successful candidate will embody the company’s values, engage with the community, and implement strategic goals to enhance the overall guest experience.

Benefits

100% coverage of medical and dental premiums

Free nights at hotels with discounts for friends and family

Executive leadership development and coaching

Live Your Best Life fund for personal development courses

Qualifications

• Proven experience in a managerial role within hospitality.
• Strong understanding of financial management and profit maximization.
• Ability to inspire and lead diverse teams.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Collaborate with HR for recruitment and team development.
• Manage budgetary practices and identify cost-saving opportunities.

Skills

Leadership

Financial Management

Team Development

Operational Strategy

Customer Satisfaction

Education

Degree in Hospitality Management or related field

Job description

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our 2024 Employee Survey showed that 97% of our employees are happy to work here.

We have two hotel chains : Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for a General Manager to join our Kamloops flock of totally unique and fun-loving individuals to drive our business forward in the long term.

This role reports to Catinka Dekker, Regional Manager and is the primary source for inspirational leadership for our amazing crew of Ducks ‘n Rebels at our Kamloops location. You will take ownership of the entire hotel operation and collaborate with your Regional Manager, HR Business Partner, and Assistant Manager to create enriching day-to-day experiences for your team and guests.

Who We Are

Success attracts success and here you will be working with an extraordinary company. We are a force in the industry :

• We have been named one of Canada’s Most Admired Corporate Cultures four years in a row.
• We received the Tourism Industry Association of Canada’s Business of the Year award for the outstanding growth of our business.
• We received Employer of the Year award from Tourism Canada.
• We have doubled our revenue and tripled our profits in the last nine years.
• Our owner and CEO, Mandy Farmer , was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.

Key to our success is living by our four Core Values every day :

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you :

• Free nights at any of our hotels + discounts for your friends & family
• Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Executive leadership development and coaching

Salary : $70,000 - $80,000

And these are just a few!

What the Role is Quacked Up to Be

The General Manager is our hotel’s primary source for inspirational leadership. Supported by our extraordinary team at Rebel Base (that’s what we call our head office), you will take charge of the entire hotel operation enriching the day-to-day experience for our guests and employees. You ensure the ongoing profitability of the hotel and collaborate with our internal experts to secure your future business success.

The General Manager embodies and demonstrates our core values of : Be Real, Have Fun, Make Everything Better and Have Each Other’s Backs.

In your first 3 months, you will…

• Work closely with Catinka (your Regional Manager) to learn the ins and outs, history of the team, and current challenges and successes of the Kamloops property.
• Meet the Finance team to learn current practices for tracking and managing your budget for Kamloops.
• Meet every member of your team 1-on-1 to learn more about who they are, and give them the opportunity to learn more about you and your background.
• Take ownership of the day-to-day scheduling and management of the hotel.
• Review our current processes and procedures and develop a plan in collaboration with stakeholders on your team to create a plan to address any opportunities that have been identified.
• Meet with Laura (your HR Business Partner) to run through GM responsibilities around performance management, leadership, and HR procedures.
• Begin to champion the Pickle Program (our internal recognition program) with the team.
• Take over any recruitment needs for the hotel and learn our process for hiring and interviewing.
• Become an expert in the daily review of pick-up, off-market, forecasting reports, etc. to maximize revenue and labor for your hotel.

In your first 12 months, you will have…

• Reviewed financial information and reports for the hotel and identified areas with cost savings opportunities.
• Identified key players on your team that would be strong candidates for our Emerging Leaders (internal leadership development) program.
• Taken complete ownership of the recruitment process for your hotel.
• Developed progression and development plans for your key team members.
• Built and fostered trusting relationships with your team across all departments.
• Championed our internal recognition program and seen an increase in Pickles being awarded across your team.
• Developed trusting relationships with your fellow GMs across other interior hotels.
• Ensured client satisfaction and reviews are strong for your hotel.
• Ensured robust Health and Safety procedures are followed and championed with the team.
• Provided ongoing training, coaching, and development for all team members and helped them find paths to sustainable success.
• Identified and helped organize events that foster an environment of inclusion and FUN!
• Participated in community events and hotel associations.
• Developed a routine of frequent property walks and room checks to ensure a high standard of cleanliness and that our building and guest rooms are in outstanding working condition.
• Developed a strategic plan for your hotel that plays into the larger organizational goals with a focus on revenue and people development.
• Work closely with our Wolf Pack (Sales team) to ensure VIP and Group Bookings are executed seamlessly. Ensuring repeat business and customer loyalty.
• Reviewed and audited all labor budgeting and forecasting to ensure the hotel is operating with the right balance of service and profitability.
• Partnered with your HR Business Partner for compensation review cycles and performance planning and reviews.
• Implemented and championed new and updated policies and procedures from the Operations and P&C teams and shared all feedback from the team.

This exciting role will be key to the continued success of Accent Inns Kamloops. You will have a unique opportunity to build upon an amazing foundation and position Accent Inns as the place to be in Kamloops and create a ripple throughout the local community.

What to expect from us?

Application : We will do our best to review and respond to all applications.

First Interview (45min) : You will meet with Laura Miles, our HR Business Partner, to discuss your experience and the role.

Second Interview (60min) : You will meet with Catinka Dekker and Julie Pullen, our amazing Regional Managers, to dig into your technical ability to run a hotel, manage financials, and develop your team.

Final Interview (60min) : You will meet with Chris (Badders) Baddeley, our VP of Operations and Noah Warder, our VP of People & Culture, to discuss management style, strategic input, and how you as the GM will partner with the Operations and P&C teams.

Offer : This is where we get to pop the champagne (or sparkling non-alcoholic apple cider) to celebrate joining our crew of Ducks ‘n Rebels!

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General Manager • Kamloops, Thompson-Nicola Regional District, Canada