General Manager

Wendy's; Eastern Ontario; On-site; CAD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Bonus program

RRSP matching program

On the job training

Incentive and recognition programs

Community involvement opportunities

Discounted food and drink while at the

Health and dental benefits for full‑/s

Team Tim Hortons Scholarship Program

Advancement opportunities

Training in food safety and health and

Job summary

Tim Hortons Inc. is seeking a General Manager to lead a fast-paced Tim Hortons restaurant in Ontario. You will motivate Team Members to deliver exceptional service and maintain a positive, inclusive work environment.

You will train and coach staff, recruit new talent, and support daily operations, ensuring quality, service, and cleanliness standards are met while managing costs and schedules.

Qualifications

• Minimum 3+ years in quick-service supervision.
• Experience recruiting, training and coaching Team Members.
• Knowledge of fast-paced restaurant operations and cost controls.
• Ability to manage labour costs and scheduling effectively.
• Customer service oriented with leadership by example.

Responsibilities

• Manage labour costs through scheduling and floor management.
• Control food and paper costs using order guides.
• Ensure successful product launches and promotions.
• Resolve guest issues and work with team to minimize problems.
• Participate in recruitment and training of Team Members.
• Monitor inventories and conduct performance reviews.
• Lead health and safety policies and programs.

Skills

Leadership

Staff scheduling

Coaching team members

Budget control

Guest service

Recruiting

Training

Operations management

Education

No formal degree stated

Tools

POS and cash handling

Job description

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members make you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective scheduling and floor management
• Controlling food and paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Monitor weekly and monthly inventories
• Prepare and provide restaurant Team Members with performance reviews
• Train, remind and encourage Team Members to follow all Health & Safety policies and programs we have in place
• Coach and discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Balance cash and complete balance sheets
• Complete cash reports and related forms
• Foster a positive work environment through leadership and example

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• The ability to participate in the Team Tim Horton's Scholarship Program
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• Salary $51,000 - 65,000
• Bonus pay up to $10,000
• Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.