General Manager

Bosch Truck Group / Bosch Idealease

Airdrie

On-site

CAD 150,000 - 230,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary and incentive plan

Health and dental benefits

Retirement savings plan

Professional development opportunities

Collaborative leadership environment

Job summary

Bosch Truck Group Inc. in Airdrie, Alberta, seeks an experienced General Manager to lead all aspects of the dealership’s operations, driving profitability, customer satisfaction, and employee development.

The GM will provide strategic direction and foster a culture of safety, accountability, and service excellence. The successful candidate will have strong business acumen, proven leadership, and in-depth knowledge of transportation and dealership operations to deliver comprehensive results

Qualifications

Previous leadership experience in heavy equipment, automotive, or commercial truck industries.
Demonstrated success managing multi-department operations with full profit and loss responsibility.
Strong financial analysis, budgeting, and business planning skills.

Responsibilities

Provide overall leadership and direction for dealership operations.
Establish annual business plans, budgets, and performance objectives.
Monitor financial performance and implement strategies to improve profitability and efficiency.
Foster a positive workplace culture and ensure safety and compliance.
Lead parts and service department operations with focus on productivity and customer uptime.
Develop strategies to achieve revenue and market share targets.
Engage with customers, manufacturers, and stakeholders to support retention and growth.

Skills

Leadership

Financial management

Strategic planning

Customer focus

People development

Job description

Company Overview:

Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award-winning dealership network with nine locations across Alberta and British Columbia. For more than 50 years, we have helped our customers keep their businesses moving with reliable transportation solutions and trusted support. We are committed to delivering exceptional service, quality products, and innovative solutions that meet our customers’ evolving needs. Our goal is to set the industry standard for reliability, safety, and customer satisfaction by building lasting partnerships and creating value for our clients.

Position Summary

We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall performance, profitability, customer satisfaction, employee development, and operations of the dealership. This General Manager shall provide leadership and strategic direction of the dealership promoting a culture of safety, accountability, and exceptional customer service.

The successful candidate will possess strong business acumen, proven leadership experience, and a thorough understanding of transportation industry and dealership operations.

Key Responsibilities

Leadership & Operations

Provide overall leadership and direction for dealership operations.
Establish annual business plans, budgets, and performance objectives.
Monitor financial performance and implement strategies to improve profitability and operational efficiency.
Foster a positive workplace culture.
Ensure alignment with business objectives and dealership OEM standards.
Provide active leadership and oversight of parts and service department operations, ensuring workflow efficiency, shop and warehouse capacity utilization, technician productivity, and customer uptime objectives are achieved.
Regularly review parts and service department performance, staffing levels, customer demand, and operational constraints, implementing strategies to improve efficiency, profitability, and customer satisfaction.

Sales & Business Development

Oversee dealership operations and develop and execute strategies to achieve revenue and market share targets.
Build and maintain strong relationships with key fleet, municipal, industrial, and commercial customers.
Identify new business opportunities and implement solutions.

Service & Parts Operations

Support Service and Parts departments in achieving operational and financial goals and customer experience objectives while ensuring accountability to established performance targets.
Monitor key performance indicators including efficiency, productivity, recovery rates, and customer satisfaction.
Ensure high-quality service delivery and effective inventory management.
Promote proactive maintenance programs and customer retention initiatives.
Participate in strategic customer meetings and support the resolution of major service-related concerns, escalations, and customer retention risks.

Financial Management

Manage dealership financial performance.
Review financial statements, forecasts, and operational reports.
Control expenses while maintaining service quality and customer satisfaction.
Ensure effective management of working capital, inventory, and assets.
Review parts and service department financial performance, including parts sales with an emphasis on gross margin, parts inventory turns, labour gross profit, effective labour rate, recovery rate, technician productivity, warranty performance, and absorption metrics, ensuring corrective actions are implemented when required.

Customer Experience

Champion a customer-first culture throughout the dealership.
Resolve escalated customer concerns professionally and effectively.
Monitor customer satisfaction metrics and implement improvement initiatives.
Maintain strong relationships with customers, manufacturers, suppliers, and community stakeholders.
Monitor service customer satisfaction, customer uptime metrics, repeat repair trends, and complaint resolution processes, ensuring continuous improvement initiatives are implemented.

People Leadership

Recruit, develop, and retain high-performing employees.
Provide coaching, performance management, and succession planning.
Promote employee engagement, accountability, and professional growth.
Ensure compliance with employment standards and company policies.

Safety & Compliance

Ensure compliance with occupational health and safety requirements.
Maintain environmental, transportation, and regulatory compliance standards.
Oversee implementation of safety programs, emergency response procedures, and training requirements.
Promote a culture where safety is a core operational value.

Qualifications

Required

Previous leadership experience in the heavy equipment, automotive, or commercial truck industry.
Demonstrated success managing multi-department operations with full profit and loss responsibility.
Strong financial analysis, budgeting, and business planning skills.
Exceptional leadership, communication, and relationship-building abilities.
Valid driver's license with an acceptable driving record.

Preferred

Experience with commercial truck manufacturers and dealer management systems.
Knowledge of transportation, fleet maintenance, and commercial vehicle regulations.
Experience working with OEM performance standards.
Strong understanding of service department performance metrics, technician workforce management, fleet maintenance operations and fleet service business development.

Key Competencies