Gateway Newcomer Planner

Immigrant-Services-Calgary; Calgary; Hybrid; CAD 52,000 - 72,000; Full time

Job summary

Immigrant Services Calgary is seeking a Gateway Newcomer Planner to support newcomers in their settlement journey. You will conduct needs assessments, develop personalized plans, and provide referrals with first-language interpretation/translation as needed.

The role requires on-site collaboration, group workshops, and coordination with community partners to improve housing, education, employment, and access to services in Canada.

Qualifications

• Experience working with immigrant and/or refugee families.
• Strong knowledge of community programs and resources, including employability and the local labour market.
• Experience conducting the Standardized Needs and Assets Assessment and developing personalized settlement plans.
• Experience in developing, coordinating, facilitating, and conducting presentations/workshops.
• Cross-cultural sensitivity – Previous experience working across various cultural and language groups.
• Experience using Salesforce is considered a strong asset.

Responsibilities

• Serve newcomers to Canada, both virtually & in-person, in a positive, culturally sensitive, and constructive manner through the settlement process.
• Assist clients in identifying and assessing needs and assets, developing a personalized plan, and referring clients to appropriate programs and services.
• Provide newcomers with practical and accessible up-to-date settlement information (e.g., housing, schooling, employment, childcare, health care etc.) to clients.
• Support clients in overcoming barriers to settlement and accelerating the integration process through providing information and resources.
• Follow up on client’s progress and integration into the community, and advocate for clients when required.
• Liaise with community members and agencies, promoting Gateway services, while facilitating client access to these agencies.
• Perform ongoing outreach activities to various ethno-cultural/community groups to increase newcomer clientele.
• Accurately entering client information and service recordings into Sales Force, in a timely manner.
• Plan, coordinate, and facilitate group sessions to build newcomers’ knowledge in areas such as healthcare, recreation, education, housing, Canadian law, immigration, and financial literacy, including required evaluations and outcome measurements, as assigned by the Team Lead or Manager.
• Prepare and submit regular update reports as requested by team lead and manager.
• Mentor /train new Gateway Newcomer Planners about daily work routines and service delivery process.
• Other duties as required.

Skills

Interpersonal skills

Cross-cultural sensitivity

Organizational skills

Problem solving

Presentation and facilitation

Collaboration

Attention to detail

Education

Undergraduate degree in Social Sciences

Tools

Salesforce

MS Office Suite

Teams

Job description

About Us:

For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision

Unleashing the economic, social, and civic potential of clients.

Our Mission

Connecting newcomers to the right service at the right agency every time.

Our Values

we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

Position Overview:

Reporting to the Team Lead, the primary role of the Gateway Newcomer Planner is to support newcomers in their settlement journey, empowering clients to reach their dreams and goals in Canada. This is done through conducting comprehensive needs assessments, developing personalized plans, providing tailored referrals, and holding orientation sessions and educational workshops. In addition, the planner provides support for a range of newcomer settlement challenges while offering the necessary first language interpretation/translation services.

Applicants must be legally authorized to work in Canada to be considered for this position.

This role offers a hybrid work arrangement, requiring a minimum of 3 days per week on-site.

Responsibilities:

• Serve newcomers to Canada, both virtually & in-person, in a positive, culturally sensitive, and constructive manner through the settlement process.
• Assist clients in identifying and assessing needs and assets, developing a personalized plan, and referring clients to appropriate programs and services.
• Provide newcomers with practical and accessible up-to-date settlement information (e.g., housing, schooling, employment, childcare, health care etc.) to clients.
• Support clients in overcoming barriers to settlement and accelerating the integration process through providing information and resources.
• Follow up on client’s progress and integration into the community, and advocate for clients when required.
• Liaise with community members and agencies, promoting Gateway services, while facilitating client access to these agencies.
• Perform ongoing outreach activities to various ethno-cultural/community groups (e.g., social media groups, community centers, places of worship etc.) to increase newcomer clientele.
• Accurately entering client information and service recordings into Sales Force, in a timely manner.
• Plan, coordinate, and facilitate group sessions to build newcomers’ knowledge in areas such as healthcare, recreation, education, housing, Canadian law, immigration, and financial literacy, including required evaluations and outcome measurements, as assigned by the Team Lead or Manager.
• Prepare and submit regular update reports as requested by team lead and manager.
• Mentor /train new Gateway Newcomer Planners about daily work routines and service delivery process.
• Other duties as required.

Qualifications and skills:

Education

• Undergraduate degree in Social Sciences, Business, or related discipline. A combination of education and relevant experience will be considered

Experience

• Experience working with immigrant and/or refugee families.
• Working knowledge and understanding of complex needs (i.e., refugees, disabilities, and domestic violence).
• Strong knowledge of community programs and resources, including employability and the local labour market.
• Experience conducting the Standardized Needs and Assets Assessment and developing personalized [settlement] plans.
• Experience in developing, coordinating, facilitating, and conducting presentations/workshops.
• Cross-cultural sensitivity – Previous experience working across various cultural and language groups.
• Experience using Salesforce is considered a strong asset.

Attributes and Core Competencies

• Excellent interpersonal, customer service and organizational skills.
• Ability to work under pressure, meet tight deadlines and cope with rapidly changing scenarios.
• Problem solving and creativity skills.
• Presentation and facilitation skills.
• Collaboration and critical thinking skills.
• Exceptional organizational skills and attention to detail.
• Proficiency in MS Office Suite, Salesforce, and knowledge of meeting platforms (Teams).
• Cross-cultural awareness and sensitivity, with prior experience working across a variety of cultural and language groups.

Diversity and Inclusion

We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.

Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.

We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.