Gas Heating Service Technician (Sign-on Bonus)

Irving Oil Ltd.; New Glasgow; On-site; CAD 62,000 - 77,000; Full time

Benefits offered by this job

Safety training

Rotational schedule

Annual bonus

Pension plan

Sign-On bonus

Flexible benefits

Wellness allowance

Personal care days

EAP program

Paid vacation

Volunteer day

Donation matching

Job summary

Irving Oil Ltd. is seeking a Gas Heating Service Technician to complete customer requests, diagnose issues, perform routine maintenance, and install new equipment. You will ensure safety and proper operation while delivering timely, quality service.

The role requires a Gas Technician license, 2–4 years of experience, and the ability to install and service heating equipment. Great customer service and safety focus are essential.

Qualifications

• Gas Technician license is required.
• 2-4 years of experience preferred.
• Knowledge of wiring, plumbing and some air conditioning.
• Ability to install and service heating equipment.
• Strong communication and customer service focus.

Responsibilities

• Respond to service requests and troubleshoot issues using industry practices and tools.
• Diagnose and solve complex system problems during inspections (gas flow, thermostats, heat flow, insulation).
• Provide consultative services within defined area and lead a stream of work within a project.
• Ensure safe working environment and provide status updates to managers.
• Demonstrate product understanding and support Residential Energy Services operations.

Skills

Strong communication

Customer service focus

Install and service heating equipment

Education

Gas Technician license

Dual licensing (Oil & Gas)

Tools

Wiring knowledge

Plumbing knowledge

Air conditioning knowledge

Job description

As a Gas Heating Service Technician you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, doing routine maintenance on their existing systems and installing new equipment. Your goal will be to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete, and the satisfaction of our customers needs.

What We Offer

• Work Environment – Safety training and all equipment provided
• Flexible Work Model – Structured rotational schedule, home after each shift
• Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues.
• Responsible for responding to customers' needs within established guidelines.
• Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation.
• Analyze existing processes and make recommendations to improve them using best practices and previous experience.
• Provide consultative services within defined area.
• Participate in projects and may lead a stream of work within a project.
• Mitigates risk by identifying potential threats.
• Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely.
• Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers.
• Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members.
• Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc.
• Understand the requirements of the job and work independently with a minimal degree of supervision.
• Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example.

Your Skills

• Strong written and verbal communication skills are required, with a customer service focus.
• Ability to install and service various types of heating equipment.
• Ability to work in a fast-paced environment with strict deadlines.

Your Experience

• A valid Gas Technician license is required.
• Dual licensing (Oil and Gas) is an asset.
• Knowledge of wiring, plumbing and some air conditioning is required.
• 2-4 years of experience is preferred.
• The expected salary range for this position is $61,993 - $77,492. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that is created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.

Job Requirements

• Job Requirements - Work Experience Operations
• Job Requirements - Education Diploma / Certification

We are always looking for amazing candidates to join our talent community.

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people - to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.