Gas Bar Manager

Calgary Co-op; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Calgary Co-op is looking for a Gas Bar Manager in Calgary, Alberta, to oversee the Gas Bar department's operations. Key responsibilities include improving service levels, ensuring compliance with policies, and achieving financial results.

This role requires strong leadership skills to manage a team, handle customer relations, and develop action plans for continual improvement. Candidates should possess a Grade 12 education and have at least three years of retail supervisory experience.

Qualifications

• 3+ years of retail supervisory experience with a proven performance track record.
• Experience managing employee relations including hiring, training, and performance management.

Responsibilities

• Provide leadership to employees ensuring operations meet company expectations.
• Liaison within the community and represent the company publicly.
• Manage financial results and store budget objectives.

Skills

Leadership

Performance management

Customer service standards

Financial analysis

Occupational Health and Safety (OH&S)

Education

Grade 12 Education

Business-related education

Job description

The Gas Bar Manager will be responsible for the overall operation of the Gas Bar department to improve service, program execution and company profitability. This includes scheduling, appraisals, budgeting and attainment of financial results. Other responsibilities include the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.

RESPONSIBILITIES

• Provide leadership to employees in the Gas Bar to ensure these areas are being operated to company expectations.
• Provide leadership and direction in accordance with company policies, procedures, programs, merchandising standards and overall expectations.
• Provide feedback to Centre Manager regarding recommendations for continued improvement of operations. Develop and administer action plans to achieve desired results of business plan.
• Provide leadership and direction in the development and achievement of financial results ad store budget objectives in the area of sales, margins, expenses, profits, and EHP.
• Maintain confidentiality regarding pricing, financial and marketing strategies and Human Resources related information.
• Make certain the store adheres to government regulations in the area of labeling, sanitation and food safety.
• Maintain customer service standards by tracking, monitoring and follow-up of customer comments and comments and complaints in a timely efficient manner.
• Liaison within the community as a public relations representative or the company.
• Provide leadership in the areas of employee relations, hiring, training, development, performance management, discipline, recognition, termination, security, union contract compliance, administration of policy and procedures and WCB claims.
• Liaison within community as a public relations representative for the company.
• Coach, mentor and develop Team Members, including overseeing onboarding and providing career development planning and opportunities.
• Coordinate yearly performance work plans.
• Perform or assist with the year-end performance reviews and development action plans.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participate in OH&S activities, ensuring employees are knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.

MINIMUM QUALIFICATIONS

• Grade 12 Education.
• Three years’ retail supervisory experience, with a proven performance track record.

DESIRABLE QUALIFICATIONS

• Two years’ retail management experience.
• Business-related education.
• Experience managing business initiatives including analysis of financial results.