Gaming Operations Floor Supervisor

Gateway-Casinos-; Innisfil; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Discounts for travel, tech, food, and{

Job summary

Gateway Casinos & Entertainment Limited is seeking a hands-on Supervisor to oversee table activities on scheduled shifts and ensure excellent customer service. The role requires guiding dealers, enforcing policies, and maintaining compliance with AGCO regulations on a daily basis.

The ideal candidate will have supervisory experience and 1–2 years as a Blackjack/Baccarat dealer, with knowledge of roulette and poker considered an asset.

Qualifications

• Two years supervisory experience or equivalent
• Minimum one to two years dealer experience (Blackjack and Baccarat)
• Knowledge of Roulette, Poker and other casino games is an asset
• Ability to obtain AGCO Category 1 Gaming Assistant registration

Responsibilities

• Supervise and mentor dealers on scheduled shifts.
• Ensure high levels of customer service and compliance with policies.
• Monitor table games for outcomes, irregularities, and fairness.
• Maintain compliance with AGCO regulations and other laws.
• Assist in hiring, training, and development of staff.
• Promote events and participate in casino and marketing initiatives.

Skills

Leadership

Customer service

Time management

Flexible hours

Casino gaming knowledge

Job description

Job Type: Full Time

Starting Salary: $55.281

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Supervises table activities on scheduled shifts. Ensures that a high level of customer service is maintained and, table play and policies and procedures are followed.

Key Responsibilities

• Supervise and mentor dealers, providing instruction, assigning duties, and evaluating performance.
• Ensure excellence in customer service and collaborate with the casino team.
• Monitor table floats and determines the outcomes and game irregularities.
• Stay on top of company policies and procedures, provincial and local regulations for casino operations.
• Participate in casino and marketing initiatives and promote events.
• Demonstrates exceptional public relations with customers.
• Maintains an open-door policy with all employees and communicates issues, concerns, and feedback.
• Resolves customer and table disputes, explains the rating system to guests, implements bankrolladjustmentsandobservesassigned game activity toprovidegame security.
• Accountable for your staff,assistingwith hiring, training, evaluations,recognitionand development.
• Exudes a strong presence on the gaming floor while managing team and delivering exceptional customer service.
• Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policiesand regulations.
• Keep work areas clean and free of safety hazards,debrisand litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.

What You Bring

• A natural leader who leads by example and encourages collaboration, enthusiasm, and engagement.
• Proactive in preventing and resolving high-pressure situations with ease.
• Detail-focused with exceptional time-management and multitasking skills.
• Enjoy working flexible hours, including evenings and weekends.
• Minimum one to two years experience as a dealer of Blackjack and Baccarat.
• Knowledge of Roulette, Poker and other casino games is an asset.
• One to two years of experience in a supervisory position or equivalent combination of education and experience.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.