Future Opening: Experience Guide (Front Desk Associate)

The NOW Massage; Pasadena; On-site; CAD 30,000 - 43,000; Part time

Benefits offered by this job

Diversity inclusive culture

Supportive team

Team discounts

Inspiring workspace

Career growth

Competitive compensation/commissions

Job summary

The NOW Massage is seeking an Experience Guide to elevate guest experiences, assist with service enhancements, and drive membership sales in a boutique setting. You will greet guests, guide them through services and products, and handle checkout with care.

This role emphasizes teamwork, hospitality, and maintaining an inviting reception area. You’ll engage guests with friendly, informed service, promote memberships, and ensure smooth daily operations while contributing to a positive, stylish

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Excellent guest service skills and a positive attitude.
• Strong communication: listening, empathy, and product/service knowledge.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift cards by educating guests on services and retail offerings.
• Book, edit, and cancel massage appointments.
• Open/close the boutique per SOP.
• Resolve guest issues and maintain areas to standard.
• Maintain a positive attitude and support a healthy workplace.
• Collaborate with leadership to share best practices.

Skills

Sales experience

Detail-oriented

Guest service

Communication skills

Friendly personality

Problem solving

Team player

Job description

Responsive recruiter

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation generous commissions

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• **Please list your hours of operations and shift hours

Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Compensation: $19.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.^