Funeral Home Manager

Service Corporation International; Wolseley; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical & Dental

RRSP Matching

Vacation 3 weeks

Relocation assistance

Job summary

Service Corporation International is seeking an experienced Operations Manager to oversee the daily operations of multiple locations in Saskatchewan, including budgeting, P&L oversight, and staff development. You will align with local and market leadership to meet financial targets, ensure regulatory compliance, and deliver exceptional service to families.

Ideal candidates bring extensive leadership experience, strong financial acumen, and the ability to manage safety, quality control, and

Qualifications

• High School Diploma or equivalent required; college courses in Finance/Accounting preferred.
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
• At least twelve (12) hours college courses in Marketing or Business strongly preferred.

Responsibilities

• Develop annual business plan and budget with local leadership and market teams.
• Manage day-to-day operations across locations to meet service and client expectations.
• Monitor financial goals, approve expenditures, and oversee invoices and overtime.
• Develop and coach frontline supervisors; drive staff engagement and retention.
• Collaborate with market leadership and corporate to pursue process improvements.

Skills

Financial acumen

Interpersonal skills

Cultural sensitivity

MS Office (Outlook, Word, Excel, Power

Education

High School Diploma or equivalent

12 hours college courses in Finance & Accounting

12 hours college courses in Marketing or Business

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

• Financial Management Develop annual business plan Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime
• Operations Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location’s operating practices comply with applicable provincial regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor’s responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered
• People Development Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary; writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership

Education

High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

Requires applicable provincial Funeral Director Licensure Technical schooling diploma Funeral Services/Mortuary Science preferred

Experience

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions Care center personnel may have exposure to various chemicals and fluids Cemetery personnel may have exposure to chemicals and equipment Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families Personal safety equipment/appropriate attire required for cemetery or crematory environment

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 50 lbs. to assist with moving bodies

Compensation

Salary to be discussed based on experience Eligible for ICP Bonus - Incentive Compensation Plan Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

Benefits

• Medical, Dental, AD&D Insurance and more
• RRSP Matching and Deferred Profit Sharing company programs
• 3 weeks of vacation
• Consideration for moving expenses and/or a relocation allowance

Work Hours

Working beyond standard hours as the need arises Travel up to 25%

Location

#SCI Postal Code: S0G 5H0 Category (Portal Searching): Operations Job Location: CA-SK - Wolseley

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.