Assistant Location Manger

Service Corporation International; Hamilton; On-site; CAD 75,000 - 77,000; Full time

Job summary

Service Corporation International seeks a seasoned Funeral Director to support the Location Manager in Hamilton, Ontario, overseeing financial planning, daily operations, staff development and client-focused funeral services. The role advances the business with compliance to regulations and strong customer care.

The position emphasizes financial targets, staff leadership, licensing maintenance, and seamless service delivery, with occasional engagements in community relations.

Qualifications

• High school diploma or equivalent required; state Funeral Director licensure required.
• At least five years of industry experience with increasing responsibilities.
• Financial and business acumen; ability to analyze pricing, demographics and market competition.
• Strong interpersonal skills and cultural sensitivity; proficiency with MS Office.

Responsibilities

• Location Management support with annual business plan and budget.
• Run reports, analyze trends, and propose improvements to Location Management.
• Oversee day-to-day operations to ensure timely services and compliance with policies.
• Develop and mentor staff, ensure licensing/licensing renewals, training and performance feedback.
• Arrange and conduct funeral services per family desires, pricing discussions, and compliance.

Skills

Industry experience

Financial acumen

Interpersonal skills

MS Office

HMIS/CarePoint/Becan

Education

High School Diploma or equivalent

Licensed Funeral Director (state licensure)

Funeral Services/Mortuary Science diploma

Bachelor’s in Mortuary Science (where required)

Tools

HMIS

CarePoint

Becan

Job description

Our associates celebrate lives. We celebrate our associates. As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.

JOB RESPONSIBILITIES

Location Management, at least 70% Financial Management Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals. Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.

Operations Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals. In absence of the Location Manager, fully fil appropriate daily responsibilities and decision‑making. Additional responsibilities as requested or assigned.

People Development Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff. Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsible for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements ensuring staff is re‑trained/licensed prior to expiration.

Funeral Director, up to 30% Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs. Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents in accordance with state and federal laws. Through community and non‑profit involvement, retains heritage, increases good will, and indirectly increases market share. Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

Education, experience & Skills

• Education, Certifications, and Licensure High School Diploma or equivalent required; Applicable state Funeral Director Licensure is required; Technical schooling diploma Funeral Services/ Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law
• Experience & Skills At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns, and market competition
• Desire to learn, understand and apply Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including mail, word, excel, & power point as well as proprietary industry software (HMIS, CarePoint, Becan)

Working Conditions

Environment: Work may be performed both indoors and outdoors regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment. Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for cemetery or crematory environment. Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50lbs to assist with moving bodies Extenuating Schedule: Typically required to work several evenings or weekends each month Travel: minimal local

Compensation

Compensation : 75,000$ - 77,000$ Postal Code: L8K 1V7 Category (Portal Searching): Operations Job Location: CA-ON - Hamilton

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.