Funeral Assistant

Park Lawn; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the funeral service sector is seeking compassionate individuals to support families during their most challenging times. This role involves direct interaction with client families, ensuring their needs are met with professionalism and empathy. You'll assist in various tasks, from transporting the deceased to maintaining the cleanliness of service areas. This position requires strong communication skills, attention to detail, and the ability to handle emotional situations with grace. Join a dedicated team that values integrity and personal growth, and make a meaningful difference in the lives of others.

Benefits

Financial assistance for education

Variety of vacation and personal days

Employee discounts on services and merchandise

Qualifications

• Must be able to lift a minimum of 30lbs and occasionally lift in excess of 80lbs.
• Ability to handle emotional situations with professionalism and compassion.

Responsibilities

• Interact directly with client families ensuring their needs are met.
• Assist in the movement and transport of the deceased with care and respect.
• Maintain cleanliness of public spaces before and after services.

Skills

Communication Proficiency

Teamwork Orientation

Detail Orientation

Customer Service Orientation

Time Management

Education

Valid driver's license

Fluency in English

Tools

MS Office (Word, Excel, Outlook)

Funeral software

Job description

Why Work for Malcolm, Deavitt & Binhammer Funeral Home?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction.

Essential Functions

• Ensures that the client families and/or other persons entering the office receives the information or assistance that they require.
• Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
• Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
• Other duties as assigned.
• Responsible for the transporting of the deceased from hospital, nursing home, residence, prep rooms or embalming facilities to the mortuary or funeral home.
• This position is responsible for the care, removal and transport of human remains in accordance with all provincial and company policies and procedures.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Possess a valid driver’s license in good standing.
• Must be able to lift a minimum of 30lbs and occasionally lift in excess of 80lbs.
• Ability to multitask, prioritize and differentiate level of importance.
• Must be able to work both indoors and outdoors in all weather conditions.
• Must be able to handle emotional situations with professionalism and compassion.
• Excellent attention to detail and high degree of accuracy.
• Proficient using MS Office (Word, Excel, Outlook) and funeral software.
• Standing for long periods of time is required.

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently; bilingual is a plus.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
• Availability for evening, weekend and on call shifts.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to: computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered low.

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.