Fundraising Database Officer

Doctors Without Borders/Médecins Sans Frontières (MSF) Canada; Toronto; On-site; CAD 69,969 - 85,518; Full time

Job summary

A humanitarian organization in Toronto is looking for a Fundraising Database Officer to manage fundraising systems and enhance donor relationships. The ideal candidate will have strong database administration skills, CRM expertise (especially with Raiser’s Edge), and the ability to communicate technical concepts effectively. This full-time role involves managing data quality, resolving issues, and ensuring compliance with fundraising regulations. Candidates should demonstrate commitment to MSF Principles and hold proficiency in English.

Qualifications

• Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting.
• Advanced knowledge of CRM systems (especially Raiser’s Edge).
• Ability to communicate technical information to diverse audiences.
• Ability to develop, implement, refine, and document processes.
• High proficiency in MS Office software including Word and Excel.
• Knowledge of tax receipting regulation.
• Commitment to MSF Principles and cross-cultural awareness.
• Proficiency in verbal and written English.

Responsibilities

• Serve as a subject matter expert on CRM and fundraising systems.
• Enhance customer/donor relationships by utilizing CRM.
• Troubleshoot and provide resolution options for issues.
• Manage data hygiene and support data cleanup projects.
• Monitor data flow and reconcile differences between systems.
• Ensure proper functioning of systems and adherence to business rules.

Skills

Database administration

CRM systems proficiency

Technical communication

Process development

MS Office software

Fundraising knowledge

Commitment to MSF Principles

English proficiency

Tools

Raiser’s Edge

Excel

Job description

Fundraising Database Officer

Apply for the Fundraising Database Officer role at Doctors Without Borders/Médecins Sans Frontières (MSF) Canada.

This range is provided by Doctors Without Borders/Médecins Sans Frontières (MSF) Canada. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

CA$77,744.00/yr – CA$77,744.00/yr

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

Responsibilities

• Serve as a subject matter expert, providing additional coaching and training on Raiser’s Edge, LO, Omatic, and ReceipterPro.
• Use the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert for the Fundraising team.
• Troubleshoot, investigate, and provide resolution options to escalated issues.
• Manage data across the Fundraising systems, ensuring data hygiene by supporting data cleanup projects and championing best practices.
• Monitor the flow of data, finding and reconciling differences between systems.
• Ensure proper functioning of systems and system adherence to business rules.

Qualifications

• Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting.
• Advanced knowledge of CRM systems (especially Raiser’s Edge), with ability to diagnose and remedy issues.
• Ability to communicate technical information to audiences with differing knowledge of systems, explaining diagnosis of issues, as well possible resolutions.
• Ability to develop, implement, refine, and document processes.
• High proficiency using MS Office software including Word and Excel.
• Knowledge of tax receipting regulation and basic understanding of fundraising and accounting.
• Commitment to MSF Principles and cross-cultural awareness.
• Proficiency in verbal and written English.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Quality Assurance

Industries

Non-profit Organizations