Functional Analyst, Application Services - FTT (Enterprise Asset Management)

TransLink; Vancouver; Hybrid; CAD 92,000 - 110,000; Full time

Benefits offered by this job

Extended Health

Transit Pass

Pension Plan

Gym access

Job summary

TransLink is seeking a Functional Analyst, Application Services, to ensure assigned applications support business strategies and processes. You will gather requirements, analyze processes, and provide technical guidance to stakeholders and BTS teams.

The role requires an undergraduate degree in a related field and at least three years of business analysis in enterprise IT, with familiarity in ITIL and DevOps. It is a hybrid position in BC with a competitive compensation package.

Qualifications

• Undergraduate degree in Computer Science, Applied Science, Business Administration or related field.
• Three (3) years recent business analysis experience in supporting enterprise applications in an IT environment.
• Familiarity with ITIL, Modern Service Management, Lean, and DevOps practices.

Responsibilities

• Identify and elicit business requirements and processes.
• Evaluate current and future state business processes and provide technical advice.
• Design, deliver, test and implement technical solutions in support of business objectives.
• Liaise with stakeholders and BTS teams to resolve issues and enable solutions.

Skills

Business analysis

Stakeholder liaison

Problem solving

Requirement elicitation

Education

Undergraduate Degree in Computer Science or related field

Tools

ITIL

DevOps

Service Management

Job description

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We're committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC's Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

The Functional Analyst, Application Services leverages business knowledge and technical expertise to ensure that assigned applications and technologies effectively support business strategies, objectives, processes and practices for an assigned business area. Supports the assigned business clients to identify and elicit business requirements, evaluate the current and future state business processes and provides technical advice. Liaises with key stakeholders and other BTS teams to identify, design, and deliver the technical solution in support of the business processes and objectives. Provides sufficient business and technical knowledge to identify, investigate, configure, repair, modify, test and implement functionality that resolves departmental client and/or stakeholder application or technical issues.

Qualifications

Education

Undergraduate Degree in Computer Science, Applied Science, Business Administration or related field from a recognized institution including courses in business/systems analysis, general programming and the use of software development tools.

Experience

Requires three (3) years recent business analysis experience in supporting enterprise applications in an information technology environment following current and relevant frameworks such as ITIL, Modern Service Management, Lean, and DevOps, applying these guidelines and best practices, identifying and eliciting business requirements and processes, providing technical advice to business clients, analyzing, designing and delivering technical solutions through information engineering expertise. A further period of up to six (6) months in the position is required to become familiar with assigned TransLink information systems, policies, procedures, environment and user requirements.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

This is a full-time temporary position for 14 months.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary $8,236 - $9,896 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].