Full-time Technical Services Supervisor

Groupe Nordik; Whitby; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Group insurance benefits

Spa access to thermal experience

Spa service discounts

Learning & development opportunities

Competitive compensation

Job summary

Thermea Spa Village Whitby looks to hire a hands-on Supervisor, Technical Services in Whitby, ON to oversee the daily work of the department and ensure safe, efficient maintenance operations.

You will monitor activities, enforce procedures, and coordinate with operations to minimize downtime while mentoring a multidisciplinary team and upholding high safety and quality standards. This is a full-time role with on-call duties.

Qualifications

• Strong knowledge of building maintenance systems, including mechanical, electrical, automated systems.
• Proficiency with CMMS tools and maintenance processes (preventative, corrective, predictive).
• Solid understanding of health and safety standards.
• Strong leadership qualities and ability to supervise multidisciplinary teams.
• Effective communication skills, both written and verbal.
• Problem-solving and decision-making abilities in both routine and emergency situations.
• Ability to manage stress and make fast, effective decisions.
• Flexibility and reliability, including availability for on-call emergency response.
• Knowledge and understanding of pool maintenance, testing, chemistry and regulations, with a Certified Pool Operator (CPO) certification, or willingness to obtain within 3 months.

Responsibilities

• Supervise, support and coach team members while respecting established policies and procedures.
• Ensure pool equipment and records are maintained as per regulation and internal standards.
• Follow up regularly on work progress to determine status, quality and ensure execution within established deadlines.
• Ensure that maintenance work complies with health and safety, environmental and quality standards.
• Respond to emergency maintenance situations as needed.
• Provide hands-on support and act as backup for team members when needed.
• Maintain communication with operations on the timing and status of work that impacts operations and downtime of assets.
• Review completed work orders for accuracy, completeness, and quality standards.
• Participate in the creation of maintenance procedures for repetitive or critical work and solicit recommendations from employees for improvement – optimization of periodic work.
• Coordination and scheduling of service providers.
• Manage the weekly schedule and inform the team of planned work.
• Assess backlog, future work requirements and confirm work – develop job scopes, provide labour estimates, identify required parts/materials.

Skills

Maintenance systems

Leadership

Communication

Problem solving

On-call readiness

Stress management

Safety awareness

Certified Pool Operator

Tools

CMMS software

Job description

THERMEA SPA VILLAGE WHITBY, Whitby, ON, CA

7 days ago Requisition ID: 3396

Full-time Technical Services Supervisor Thermea Spa Village Whitby

Behind the scenes of every memorable guest experience, is a team that ensures all pieces of our village operate to the highest of standards. At Thermea Spa Village Whitby, our Technical Services team keeps our baths, automated building systems and grounds running at their best, so guests can relax without a second thought. We are currently seeking a hands-on Supervisor, Technical Services who thrives on solving problems, isn't afraid to jump into the day-to-day, and can balance technical expertise with sound judgement and accountability.

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike.

It takes a village, join us.

Reporting to the Manager of Technical Services, the Supervisor, Technical Services will be responsible for overseeing the daily work of the Technical Services department, ensuring safe and efficient execution of scheduled work. The Supervisor will monitor maintenance activities, compliance with procedures and communicate operational impact.

What you’ll do

• Supervise, support and coach team members while respecting established policies and procedures
• Ensure pool equipment and records are maintained as per regulation and internal standards
• Follow up regularly on work progress to determine status, quality and ensure execution within established deadlines
• Ensure that maintenance work complies with health and safety, environmental and quality standards
• Respond to emergency maintenance situations as needed
• Provide hands‑on support and act as backup for team members when needed
• Maintain communication with operations on the timing and status of work that impacts operations and downtime of assets
• Review completed work orders for accuracy, completeness, and quality standards
• Participate in the creation of maintenance procedures for repetitive or critical work and solicit recommendations from employees for improvement – optimization of periodic work (preventative maintenance, predictive maintenance and inspections)
• Coordination and scheduling of service providers
• Manage the weekly schedule and inform the team of planned work
• Assess backlog, future work requirements and confirm work – develop job scopes, provide labour estimates, identify required parts/materials.

What You Bring:

• Strong knowledge of building maintenance systems, including mechanical, electrical, automated systems
• Proficiency with CMMS tools and maintenance processes (preventative, corrective, predictive)
• Solid understanding of health and safety standards
• Strong leadership qualities and ability to supervise multidisciplinary teams
• Effective communication skills, both written and verbal
• Problem‑solving and decision‑making abilities in both routine and emergency situations
• Ability to manage stress and make fast, effective decisions
• Flexibility and reliability, including availability for on‑call emergency response
• Knowledge and understanding of pool maintenance, testing, chemistry and regulations, along with a Certified Pool Operator (CPO) certification, is a strong asset. Alternatively, must be willing to obtain the certification within the first 3 months of employment.

What We Offer:

Along with meaningful work and the opportunity to grow with us, you’ll enjoy:

• Competitive compensation range from $60,000-75,000
• Group insurance benefits
• Complimentary access to the Spa Village thermal experience
• Discounts on spa services
• Ongoing learning and development opportunities

Hours of Work

Your will work 40 hours per week and must have flexibility to work days, evenings, holidays, plus weekends as needed.

How

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, please let us know so we can work with you to meet your needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicant