Full-Time Team Lead - St Albert Centre

The Body Shop Canada Ltd; St. Albert; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Body Shop Canada Ltd is hiring a Customer Consultant to support Store Management in delivering retail excellence, drive strong sales, and create engaging customer experiences in a vibrant beauty environment.

You will coach Customer Consultants, respond to customer questions, maintain visual merchandising and shop standards, and build customer loyalty through product knowledge and trend awareness. This role requires standing long periods and multitasking with minimal supervision.

Qualifications

• Experience in a customer-facing role in retail or beauty industry.
• Able to communicate clearly and listen actively to customers.
• Strong interpersonal skills and rapport-building abilities.
• Positive mindset with willingness to learn and develop teammates.
• Ability to multitask and work independently with minimal direction.

Responsibilities

• Handle customer questions and concerns efficiently and share feedback with Store Management.
• Problem solve using available resources and guidance from Store Management.
• Support visual merchandising, inventory, store cleanliness and operations.
• Coach Customer Consultants to drive engagement through storytelling and product demos.
• Assist training and onboarding of new Customer Consultants.
• Communicate effectively and act as a flexible role model to the team.
• Build customer loyalty through product knowledge and trends in the beauty market.

Skills

Customer service

Communication

Teamwork

Time management

Sales

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required