Full-Time Team Lead - St Albert Centre

The Body Shop International; St. Albert; Hybrid; CAD 28,000 - 36,000; Full time

Job summary

The Body Shop International is seeking a customer-focused team member to support store management in delivering retail excellence and driving strong sales. You will engage customers, share product knowledge, and contribute to a vibrant in-store experience.

You will coach Customer Consultants, assist with onboarding, and help maintain visual merchandising, inventory, and store standards in a dynamic beauty retail environment.

Qualifications

• Experience in a customer-facing role and a genuine passion for the retail beauty industry.
• Ability to communicate and listen effectively.
• Strong interpersonal skills to build rapport and provide appropriate solutions.

Responsibilities

• Support Store Management in delivering retail excellence and driving sales results.
• Handle customer questions and concerns efficiently and share feedback with Store Management.
• Support visual merchandising, inventory, store cleanliness and other operations as needed.

Skills

Customer service

Communication

Interpersonal skills

Coaching

Storytelling

Training & onboarding

Product knowledge

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required