Full Time - Store Manager - Fran 2412

Pet Valu; London; On-site; CAD 40,000 - 75,000; Full time

Job summary

Join a leading pet retail company as a Store Manager, where your passion for pets and customer service will shine. You will coach and develop a dedicated team to provide exceptional service, helping pet parents find the best solutions for their furry friends. This role offers a unique opportunity to grow in a pet-oriented environment, with management training and competitive wages. If you are enthusiastic about pet care and thrive in a dynamic retail setting, this position is perfect for you. Be part of a mission-driven team that values both pets and their owners, and make a difference in your community every day.

Benefits

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Career-building environment

Qualifications

• Minimum 2 years of customer service and retail management experience.
• Outgoing personality with strong customer service skills.

Responsibilities

• Manage a team, ensuring customer service standards are met.
• Coordinate inventory and store audits, maintain safety standards.

Skills

Customer Service Skills

Team Management

Retail Experience

Communication Skills

Problem-Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

POS System

Job description

Full Time - Store Manager - Fran 2412

Location: London, Ontario

Job Description:

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview:

As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What you do:

• Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Reliable means of transportation to and from the store
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset

About Us

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.