Full Time - Store Assistant Manager - Fran 2412

Pet Valu; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading pet retail operation as an Assistant Store Manager, where your passion for pets and customer service will shine. You will lead a dedicated team to provide exceptional service while helping pet parents find the best solutions for their furry friends. This role offers a unique opportunity to grow in the pet care industry, with management training and a supportive work environment. If you're enthusiastic about pets and committed to delivering outstanding service, this position is perfect for you. Be part of a community-focused team that values both pets and their owners, making a difference every day.

Benefits

Management Training

Product Knowledge

Employee Discounts

Competitive Wages

Paid Benefits

Career-Building Environment

Qualifications

• Minimum 2 years of experience in customer service and retail management.
• Ability to coach and develop team members effectively.

Responsibilities

• Ensure customer service standards are met by the staff.
• Manage team tasks including training, scheduling, and supervision.

Skills

Customer Service Skills

Retail Management Experience

Team Leadership

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Retail Management Training

Tools

POS System

Job description

Location: London, Ontario

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview

As an Assistant Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Reliable means of transportation to and from the store
• Ability to observe and coach employees to provide feedback around sales techniques and excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset