FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford

BC Emergency Health Services; Victoria; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking dedicated Emergency Medical Call Taker (EMCT) Trainees to join their team in Victoria. This full-time role demands calmness and decisiveness, offering a chance to make a significant impact in healthcare. Candidates will thrive in a dynamic environment, where multitasking and clear communication are essential. With opportunities for growth and professional development, this role offers comprehensive benefits and a commitment to diversity and reconciliation with Indigenous Peoples. If you are passionate about helping others and ready for a rewarding challenge, this position is perfect for you.

Benefits

Opportunities for growth and professional development

Comprehensive benefits

Pension and wellness programs

Generous vacation entitlement

Discount programs through WorkPerks

Qualifications

• Completion of Grade 12 or equivalent is required.
• 2+ years of customer service experience; call centre experience is an asset.

Responsibilities

• Provide exceptional customer service in high-pressure situations.
• Prioritize tasks efficiently and communicate clearly.

Skills

Customer Service

Multitasking

Clear Communication

Typing Skills

Education

Grade 12 or equivalent

Valid Standard First Aid and CPR Level C certificates

Job description

Note: The provided job description is comprehensive but contains some formatting inconsistencies and irrelevant introductory content that could be streamlined for clarity and professionalism.

Below is a refined version focusing on clear structure, relevant content, and proper HTML formatting:

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services
Victoria, BC

Upcoming Career Opportunities for August 2025

Full-Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

About the Role

You are a calm and decisive individual with a keen interest in healthcare. You excel in listening, providing clear communication, and multitasking with excellent typing skills. Bring your call-centre or customer service experience to make a difference through BC Emergency Health Services.

Responsibilities

• Provide exceptional customer service while remaining calm in stressful, high-pressure situations
• Prioritize multiple tasks efficiently, problem-solve, make decisions, and communicate clearly
• Build relationships with team members and callers, demonstrating leadership and professionalism

Qualifications

• Completion of Grade 12 or equivalent
• Valid Standard First Aid and CPR Level C certificates (must be obtained before training)
• 2+ years' customer service experience; call centre experience is an asset
• Fluent in spoken and written English
• Minimum typing speed of 30 WPM (net)

Additional Skills & Knowledge

• Understanding of Indigenous issues and commitment to reconciliation (TRC Calls to Action, BC DRIPA, etc.)
• Knowledge of social, economic, political, and historical realities impacting Indigenous communities and cultural safety

Assessment and Application Process

Shortlisted candidates will complete an online CritiCall assessment, which evaluates skills such as keyboarding, listening, and reading comprehension. Successful candidates will undergo additional assessments, including a personality test and observation shift, followed by a behavioral interview.

Applicants must send an email with the subject 'BCEHS EMCT First Aid: L05062025-2 LDOC' and include their Basic First Aid and CPR-C Certificates to: [e-mail].

Next Steps

• Complete the CritiCall assessment online (up to 3 hours)
• Complete a personality assessment
• Attend an observation shift
• Participate in a behavioral interview

What We Offer

• Opportunities for growth and professional development
• Comprehensive benefits, pension, and wellness programs
• Generous vacation entitlement
• Discount programs through WorkPerks

Details

Job Type: Irregular, full-time
Wage: $32.60 hourly
Location: Langford Dispatch Operations Centre, Victoria, BC
Hours: Rotational shifts, including nights, weekends, and holidays

Apply at: http://www.bcehs.ca/careers

About BC Emergency Health Services

Part of the Provincial Health Services Authority, BCEHS provides emergency medical care and patient transfer services across BC, committed to excellence, respect, compassion, innovation, and partnership. We value diversity and are dedicated to reconciliation with Indigenous Peoples.