FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford

Provincial Health Services Authority; Victoria; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking calm and decisive individuals for the role of Emergency Medical Call Taker. This full-time position involves providing crucial support during emergency situations, acting as the liaison between callers and medical teams. The ideal candidate will excel in high-pressure environments, demonstrating exceptional customer service and multitasking abilities. With a commitment to reconciliation and understanding of Indigenous issues, you will contribute to meaningful change in the community. Join a team dedicated to making a difference in emergency health services and enjoy comprehensive benefits and growth opportunities.

Benefits

Comprehensive benefits

Pension plan

Wellness resources

Generous vacation entitlement

Professional development opportunities

WorkPerks discount program

Qualifications

• Completion of Grade 12 or equivalent is required.
• Must possess valid certificates in First Aid and CPR Level C.

Responsibilities

• Act as the first point of contact for 911 calls to ambulance services.
• Provide support to the public in emergency medical situations.

Skills

Customer Service

Typing Speed

Communication Skills

Problem Solving

Education

Grade 12 or equivalent

Standard First Aid and CPR Level C

Job description

Important Notices

**If you have already applied via the BCEHScareers site, please do not apply again here as it will create a duplication.**

***If you have already applied for this position and location in the last 3 months, your application has already been received. Please refrain from reapplying as this will also create a duplication.***

Duplications do not increase your application visibility and may create errors.

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services

Victoria, BC

Upcoming Career Opportunities for August 2025 - Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that excites you! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you’ll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT acts as the liaison between the caller, dispatch team, paramedic crews, and hospitals. Tasks during any shift include:

• Using exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Prioritizing multiple competing tasks using a methodical approach to problem solve, make decisions, and communicate clearly
• Taking a leadership role while actively building relationships with team members and callers
• Seeking win-win solutions, maintaining professionalism in cases of healthy conflict, and supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What you bring

Initial Qualifications:

• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
• 2+ years’ experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English
• Minimum typing speed of 30 WPM (net)

Additional Skills & Knowledge:

• Awareness of and commitment to understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and related reports. Commitment to creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration.
• Knowledge of social, economic, political, and historical realities impacting Indigenous communities, familiarity with Indigenous Cultural Safety and anti-racism reports (BC DRIPA, TRC, etc.) is a strong asset.

Shortlisted candidates will be invited to complete an online CritiCall assessment, which assesses skills including:

• Keyboarding and Data Entry
• Listening
• Reading Comprehension

Typing speed is crucial. Practice your skills at: https://www.typingtest.com/

Successful candidates must obtain a satisfactory Medical Assessment, Hearing Test, and Criminal Record Check before their first day of work.

Please send your email with subject: 'BCEHS EMCT First Aid: L05062025-2LDOC' and a copy of your Basic First Aid and CPR-C Certificate (or higher, e.g., OFA2, EMR, PCP) to: [e-mail] (add this address to your contacts to prevent filtering).

Next Steps in the Recruitment Process:

1. Shortlisted candidates will receive an email invitation to complete the online CritiCall assessment. You have up to three hours to complete it.
2. Successful candidates will then complete a pre-screening personality assessment, used to determine the best fit.
3. Shortlisted candidates will be invited for an observation shift, listening to live calls with an experienced call-taker. Note: BCEHS does NOT reimburse travel or relocation costs.
4. Finally, you will be invited for a behavioral-based interview.

What we bring

Every PHSA employee impacts patient care and is supported with health, wellness, and development programs, including:

• Opportunities for growth and recognition
• Access to professional development, including +2,000 courses and Indigenous Cultural Safety Training
• Comprehensive benefits, pension, wellness resources
• Generous vacation entitlement
• WorkPerks discount program

Job Type: Irregular, full-time

Wage: $32.60 hourly

Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Hours: Shifts on weekdays and weekends, rotational shifts, 24/7 operation, typically 2x 12-hour day shifts, 2x 12-hour overnight shifts, then 6 days off.

Apply at: http://www.bcehs.ca/careers

What we do

BC Emergency Health Services provides provincial emergency medical care and patient transfer services as part of the Provincial Health Services Authority (PHSA).

Learn more: jobs.phsa.ca/programs-and-services

PHSA values diversity and is committed to employment equity. We support Indigenous self-determination and reconciliation efforts, aligning with the Declaration on the Rights of Indigenous Peoples Act and the Truth & Reconciliation Commission Mandate.