FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Vancouver (e)

Provincial Health Services Authority; Vancouver; On-site; CAD 41,000 - 59,000; Full time

Benefits offered by this job

Professional development opportunities

Comprehensive benefits package

Municipal pension plan

WorkPerks discounts

Generous vacation entitlement

Job summary

Provincial Health Services Authority is seeking an Emergency Medical Call Taker (EMCT) in Vancouver for BC Emergency Health Services. The role requires calm, decisive communication and strong typing; prior call centre or customer service experience is valued.

Training begins April 12, 2027, with shifts, 24/7 operation. Work at Vancouver Dispatch Operations Centre, be prepared for 12‑hour shifts, and contribute to emergency medical response under PHSA and BCEHS guidelines.

Qualifications

• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
• Completion of Grade 12 or equivalent.
• 2+ years’ experience in customer service; call centre experience assets.
• Fluent spoken and written English.
• Minimum typing speed of 30WPM (net).
• Legally entitled to work FULL‑TIME in Canada; BCPNP not guaranteed.
• MPDS certification preferred and will be given priority.

Responsibilities

• Provide calm, high‑quality customer service in stressful situations and stay focused.
• Prioritize multiple tasks methodically, solve problems, make decisions, and communicate clearly.
• Take a leadership role and build relationships with team members and callers.
• Seek win‑win solutions with professionalism during conflicts.

Skills

CritiCall assessment

Keyboarding

Listening and Data Entry

Reading Comprehension

Customer service

English proficiency

Education

Grade 12

MPDS certification

Standard First Aid & CPR Level C

Job description

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services - Vancouver, BC

• Vancouver Dispatch Operations Centre, 2955 Virtual Way, Vancouver, BC V5M 4X6

About You

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
• Quickly prioritise multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What You Bring

Initial Qualifications

• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
• Completion of Grade 12 or equivalent
• 2+ years’ experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English
• Minimum typing speed of 30WPM (net)
• Legally entitled to work FULL‑TIME in Canada (NOTE: All successfully hired candidates will be responsible to maintain their status to legally work in Canada at a full‑time capacity, and support with the BCPNP program is not guaranteed upon hire nor is it considered an employee benefit.)
• Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses - Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment.)

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Skills

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

• CritiCall Online Simulation testing
• Keyboarding
• Listening and Data Entry
• Reading Comprehension

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check clearance by their designated date prior to their start date.

Successful applicants will begin EMCT training on April 12, 2027.

What We Bring

• Join one of BC’s largest employers with province‑wide programs, services and operations – offering vast opportunities for growth, development, and recognition programmes that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in‑house training programmes, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programmes and holistic wellness resources.
• Generous vacation entitlement
• Access to WorkPerks, a premium discount programme offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full‑time

Wage: $36.24 hourly

Location: Vancouver Dispatch Operations Centre, 2955 Virtual Way, Vancouver, BC V5M 4X6

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12‑hour day shifts, followed by 2x-12 hour overnight shifts, then 6 days off)

Reminder: Support for nomination with the BC Provincial Nominee Program is not a guarantee, entitlement or an employee benefit after receiving a full time job offer with PHSA.

What We Do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost‑effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programmes: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.