Full Time Irreg Emergency Medical Call Taker (EMCT) - Kamloops (e)

PHSA - Provincial Health Services Authority; Kamloops; On-site; CAD 39,000 - 56,000; Full time

Benefits offered by this job

Professional development

Municipal pension plan

Wellness programs

Job summary

PHSA in Kamloops seeks an Emergency Medical Call Taker (EMCT) to provide compassionate, precise communication and frontline dispatch support. You will work with BCEHS teams, triage calls, and participate in EMCT training beginning April 12, 2027. Role requires strong typing, English fluency, and resilience in a 24/7 environment.

Position is full‑time irregular hours with wage of 34.59 CAD per hour. Location is Kamloops Dispatch Operations Centre, BC.

Qualifications

• Completion of Grade 12 or equivalent.
• Valid Standard First Aid and CPR Level C certificates (must be obtained before EMCT Training).
• 2+ years' experience in customer service.
• Experience in a call centre is an asset.
• Fluent spoken and written English.
• Minimum typing speed of 30 WPM (net).
• Legally entitled to work FULL‑TIME in Canada.
• Valid MPDS certification. Candidates with current MPDS certification will be given preference.

Responsibilities

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment.
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
• Take a leadership role while actively building relationships with team members and callers.
• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

Skills

Customer service experience

Call centre experience

Typing 30 WPM

Fluent English

Education

Grade 12 or equivalent

First Aid Certification

CPR Level C Certification

MPDS certification

Job description

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services - Kamloops, BC

Upcoming Career Opportunities for April 12, 2027.

Who you are

You’re a calm and decisive individual with a keen interest in health care. You’re a good phone person who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you’ll do

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment.
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
• Take a leadership role while actively building relationships with team members and callers.
• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

What you bring

Initial Qualifications:

• Completion of Grade 12 or equivalent.
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
• 2+ years' experience in customer service.
• Experience in a call centre is an asset.
• Fluent spoken and written English.
• Minimum typing speed of 30 WPM (net).
• Legally entitled to work FULL‑TIME in Canada.
• Valid Medical Priority Dispatch System (MPDS) certification. Candidates with current MPDS certification will be given preference and priority.

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to uphold the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Successful applicants will begin EMCT training on April 12, 2027. There is no flexibility on start date.

What we bring

• Access to professional development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Generous vacation entitlement.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full‑time

Wage: $34.59 hourly

Location: Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x12‑hour day shifts, followed by 2x12‑hour overnight shifts, then 6 days off)

Reminder: Support for nomination with the BC Provincial Nominee Program is not a guarantee, entitlement or an employee benefit after receiving a full time job offer with PHSA.

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost‑effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey - one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services