Full Time Irreg Emergency Medical Call Taker (EMCT) - Kamloops (e)

Provincial Health Services Authority; Kamloops; Presencial; CAD 39.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development courses

Municipal pension plan

WorkPerks discount program

Generous vacation entitlement

Indigenous cultural safety training

Descripción de la vacante

PHSA is seeking an Emergency Medical Call Taker (EMCT) in Kamloops for an irregular, full‑time role starting April 12, 2027. The EMCT serves as the first point of contact for 9‑1‑1 ambulance dispatch, gathering critical information and coordinating with dispatch, paramedics and hospitals.

The position requires Grade 12, First Aid/CPR Level C, 2+ years in customer service, English fluency and a minimum 30 WPM typing speed. Preference given to MPDS certified candidates.

Formación

• Completion of Grade 12 or equivalent.
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before EMCT Training).
• 2+ years’ experience in customer service.
• Experience in a call centre is an asset.
• Fluent spoken and written English.
• Minimum typing speed of 30WPM (net).
• Legally Entitled to work FULL‑TIME in Canada (note: sponsorship not guaranteed).
• Valid MPDS certification preferred; those with it will be prioritized.

Responsabilidades

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment.
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
• Take a leadership role while actively building relationships with team members and callers.
• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

Conocimientos

Customer service

Typing 30 WPM

Communication

English fluent

Call centre experience

Educación

Grade 12 or equivalent

Standard First Aid & CPR Level C

MPDS certification (preferred)

Descripción del empleo

(This is an EXTERNAL posting) If you have already applied via the BCEHS careers site, please do not apply again here as it will create a duplication. Duplications do not increase your applications visibility and may create errors.

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services - Kamloops, BC

Upcoming Career Opportunities For April 12, 2027 - Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees In The Following Dispatch Operations Centre

• Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

(If you are interested in one of the other two locations - Vancouver and/or Langford, please apply to their separate postings. We do not have the capacity to move or add applications from one posting to another.)

Who You Are

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What You’ll Do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 9‑1‑1 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high‑pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What You Bring

Initial Qualifications:

• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
• 2+ years’ experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English
• Minimum typing speed of 30WPM (net)
• Legally Entitled to work FULL‑TIME in Canada (NOTE: All successfully hired candidates will be responsible to maintain their status to legally work in Canada at a full‑time capacity, and support with the BCPNP program is not guaranteed upon hire nor is it considered an employee benefit.)
• Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses - Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment.)

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

Skills

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

• CritiCall Online Simulation testing
• Keyboarding
• Listening and Data Entry
• Reading Comprehension

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/)

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check clearance before their designated completion date before being eligible to be hired.

Successful applicants will begin EMCT training on April 12, 2027. (selected hires must have open, full time availability. There is no flexibility on start date.)

Next Steps In The Recruitment Process

• Shortlisted candidates will receive an email invitation to complete the CritiCall assessment online. To be considered for this position, you must pass this assessment. You will be given up to three (3) hours to complete the assessment.
• Successful candidates will then be asked to complete a pre‑screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
• Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift, where you will listen to live calls while paired with an experienced call‑taker. NOTE: BCEHS does NOT reimburse, arrange or organize for travel or relocation. All costs incurred due to travel or relocation are the responsibility of the candidate.
• As a final step, you will be invited to a behavioural based interview

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province‑wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Generous vacation entitlement
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Irregular, full‑time

Wage: $34.59 hourly

Location: Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12-hour day shifts, followed by 2x 12-hour overnight shifts, then 6 days off )

Reminder: Support for nomination with the BC Provincial Nominee Program is not a guarantee, entitlement or an employee benefit after receiving a full time job offer with PHSA

What We Do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.