Full-Time Assistant Manager

Torrid; Kelowna; On-site; Full time

Job summary

Join Torrid as an Assistant Store Manager, where you will supervise a team in delivering excellent customer experiences while achieving sales targets. With an emphasis on inclusivity and professional growth, the role supports various store objectives, including training and mentorship, in a dynamic retail environment. Enjoy a supportive culture, potential bonuses, and generous discounts as part of an innovative company focused on fashion and customer connections.

Benefits

Flexible schedules

Sick and personal time

50% associate discount

Monthly bonus potential

Mental health resources

Employee stock purchase program (ESPP)

Qualifications

• At least six months of specialty/apparel retail management experience.
• Proven ability to lead teams to success and achieve sales performance.
• Flexibility in adapting to changes and environmental challenges.

Responsibilities

• Assisting the Store Manager to achieve store objectives and KPI goals.
• Providing leadership and operational soundness for the business.
• Recruiting, developing, and training sales-focused employees.

Skills

Leadership

Customer Service

Retail Management

Multitasking

Fashion Awareness

Job description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees.We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As an Assistant Store Manager, you'll assist in creating a team environment which fosters inclusivity and positive connections. In this role, you'll support the Store Manager by directing and leading the team to achieve store objectives which include sales and profit goals, recruiting, performance management, training, and development.

What You'll Do :

• In partnership with Store Manager ensure store is achieving company objectives and KPI goals
• Provide leadership around running an operationally sound business by balancing company policies, procedures, shrink / loss prevention, payroll, reporting, and scheduling
• Help recruit, develop and train top talent who are sales, customer, and fashion-focused
• Set the example for The Torrid Connection and ensure the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support Store Manager in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Maintain an effective and open line of communication with Store Manager and District Manager

What You'll Need :

• At least six months of specialty / apparel retail management experience with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You'll Get :

We offer a comprehensive package of benefits to employees, which depending on eligibility may include :

Flexible schedules, sick and personal time, associate discount 50%, monthly bonus potential, mental health resources, employee stock purchase program (ESPP)

Pay range : $18.72 - $24.00 per hour

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