Full Stack Engineer, DevOps

HSBC; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Full Stack Engineer to join their dynamic FX Options team in Toronto. This role is pivotal in delivering functional support and analyzing trade lifecycle issues within a global DevOps model. You'll work closely with Front Office and Traded Risk users, ensuring smooth application functionality and enhancing user experience. If you are passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you. Join a team dedicated to innovation and excellence in financial services.

Qualifications

• Experience in providing functional support for trading systems.
• Strong analytical skills for trade lifecycle issues.

Responsibilities

• Provide functional support for Front Office and Traded Risk users.
• Analyze trade lifecycle issues and communicate with relevant teams.
• Implement solutions to improve user experience.

Skills

Functional Support

Trade Lifecycle Analysis

Communication Skills

Incident Management

Monitoring and Alerting

Education

Bachelor's Degree in Computer Science or related field

Tools

Murex

DevOps Tools

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.

About Us

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organization.

About the Role

The role is within a FX Option (FXO) Primary Trade System team operating in DevOps model with 5 staff in Toronto, 1 in London, 3 in HK and 8 in China. The Global FXO team numbers 90 people split in functional pods mostly based in Asia Pacific region, with support outside of core pod hours managed through a triage layer of resources from other pods in EMEA and America regions. It's therefore expected that this role in Toronto required to provide initial incident cover for a range of application in FX Options technology platform.

Applications in FX Option team including Murex, Trade Services, Pricing and Hedging, eRisk and Distribution as well as Trade Reporting. We are also working closely with Global FX Compute team.

Murex (version 3.1) is a vendor solution. It is used by FXO business for Risk Management, Trade Lifecycle management and Reporting.

FXO Murex is a global instance supporting 3 main hubs - London, HK and NY and up to 30 other entities with a daily average volume of 10k trades. The platform supports a wide range of vanillas, exotics and HSBC flex products.

As our Full Stack Engineer, DevOps you will:

• Provide functional support for Front Office, Middle Office and Traded Risk users including assistance with PnL and Risks investigation
• Analyze trade lifecycle issues including reporting, working with the Back Office to analyze Front to Back issues.
• Communicate with the Business, Murex, IT development and support teams to capture requirements, develop and release necessary changes
• Work with the Quants team to identify issues in HSBC Flex valuations
• Provide functional advice and support to other members of the global team
• Deliver bug fixes to production using continuous delivery methodologies
• Contribute to the knowledge base to enhance effectiveness of pod and triage layer
• Contribute to Monitoring and alerting

What Your Day will Look Like

• Provide functional support to front officer business.
• Assess the issues to identify specific areas of concern and triage the issue to the right team.
• Ensure applications function smoothly, troubleshoot issues, monitor performance
• Implement solutions to improve user experience and system stability.
• Incident management
• Work closely with global team, including development and system implementation