Fulfillment Center Supervisor

Supership; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health, dental and vision

Life insurance

Employee assistance program

Job summary

Supership is seeking a skilled Fulfillment Center Supervisor in Mississauga to lead our fulfillment center operations and drive efficiency. You will manage a 15-20 person team, conduct daily briefs, coach staff, and coordinate schedules to meet demand while upholding safety and quality standards.

The role requires hands-on leadership, a focus on continuous improvement, and collaboration with IT and transportation teams to optimize the center’s processes. Forklift certification is preferred.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of fulfillment center operations experience.
• Minimum 2 years of supervisory or team leadership experience.
• Experience with fulfillment center management systems (WMS).
• Forklift certification preferred.

Responsibilities

• Supervise and lead a team of 15-20 fulfillment center associates.
• Conduct daily team meetings and safety briefings.
• Provide coaching, training, and performance feedback to team members.
• Schedule and coordinate staff assignments to meet operational demands.
• Foster a positive and productive work environment.
• Oversee daily fulfillment center operations including receiving, storage, picking, and shipping.
• Ensure adherence to SOPs and safety protocols.
• Monitor productivity metrics and implement improvements to meet KPIs.
• Coordinate with transportation team for efficient loading and dispatch.
• Manage inventory accuracy and cycle counting programs.
• Maintain high standards of accuracy and quality in all operations.
• Enforce safety regulations and conduct regular inspections.
• Investigate and report workplace incidents or safety concerns.
• Lead safety training initiatives and promote safety awareness.
• Identify opportunities to streamline fulfillment center processes.
• Implement best practices to improve efficiency and reduce costs.
• Collaborate with IT on system optimization.
• Participate in continuous improvement projects and lean initiatives.
• Analyze operational data to identify trends and improvement opportunities.

Skills

Leadership

Communication

Safety

Team management

Problem solving

Education

High school diploma or equivalent

Tools

WMS

Inventory management systems

Barcode scanning systems

Microsoft Office

Job description

Forklift certification preferred

Join Our Team

Build your career in logistics and help shape the future of fulfillment. We're looking for passionate people who want to make an impact.

Fulfillment Center Supervisor

Fulfillment Center Operations

August 18, 2024

Lead our fulfillment center team as a Fulfillment Center Supervisor, overseeing daily operations and ensuring efficient fulfillment processes.

Full Time

Mississauga, ON

$55k-65k

Position Overview

We are looking for an experienced and motivated Fulfillment Center Supervisor to lead our fulfillment center operations team. This is an excellent opportunity for a hands‑on leader who thrives in a fast‑paced environment and is passionate about operational excellence.

Primary Responsibilities

• Supervise and lead a team of 15-20 fulfillment center associates
• Conduct daily team meetings and safety briefings
• Provide coaching, training, and performance feedback to team members
• Schedule and coordinate staff assignments to meet operational demands
• Foster a positive and productive work environment

Operations Management

• Oversee daily fulfillment center operations including receiving, storage, picking, and shipping
• Ensure adherence to standard operating procedures and safety protocols
• Monitor productivity metrics and implement improvements to meet KPIs
• Coordinate with transportation team for efficient loading and dispatch
• Manage inventory accuracy and cycle counting programs

Quality & Safety

• Maintain high standards of accuracy and quality in all fulfillment center operations
• Enforce safety regulations and conduct regular safety inspections
• Investigate and report any workplace incidents or safety concerns
• Ensure compliance with OSHA regulations and company safety policies
• Lead safety training initiatives and promote safety awareness

Process Improvement

• Identify opportunities to streamline fulfillment center processes
• Implement best practices to improve efficiency and reduce costs
• Collaborate with IT team on fulfillment center management system optimization
• Participate in continuous improvement projects and lean initiatives
• Analyze operational data to identify trends and improvement opportunities

Required Qualifications

Experience & Education

• High school diploma or equivalent required
• 3-5 years of fulfillment center operations experience
• Minimum 2 years of supervisory or team leadership experience
• Experience with fulfillment center management systems (WMS)
• Forklift certification preferred

Leadership Skills

• Proven ability to lead and motivate teams
• Strong communication and interpersonal skills
• Conflict resolution and problem‑solving abilities
• Experience with performance management and employee development
• Ability to work effectively in a diverse, multicultural environment

Technical Competencies

• Proficiency with WMS and inventory management systems
• Knowledge of fulfillment center equipment and material handling procedures
• Understanding of shipping and receiving processes
• Basic computer skills including Microsoft Office
• Familiarity with barcode scanning systems

Physical Requirements

• Ability to lift up to 50 pounds occasionally
• Comfortable working in a fulfillment center environment
• Ability to stand and walk for extended periods
• Capability to work in varying temperatures
• Available to work flexible hours including overtime when needed

What We Provide

Compensation Package

• Competitive salary: $55,000 - $65,000 annually
• Performance-based annual bonus opportunity
• Comprehensive benefits package including health, dental, and vision
• Company‑paid life insurance and disability coverage
• Employee assistance program

Career Development

• Clear advancement opportunities within the organization
• Leadership development programs
• Cross‑training opportunities in different departments
• Tuition reimbursement for relevant education
• Professional development budget

Work Environment

• State‑of‑the‑art fulfillment center facility with modern equipment
• Strong safety culture with comprehensive training programs
• Collaborative team environment
• Employee recognition programs
• Company‑sponsored team building activities

Why Choose Supership?

Our Culture

• Emphasis on safety, quality, and continuous improvement
• Open communication and collaborative decision‑making
• Recognition and rewards for outstanding performance
• Commitment to work‑life balance
• Diverse and inclusive workplace

Growth Opportunities

• Potential advancement to Operations Manager roles
• Cross‑functional training opportunities
• Leadership mentorship programs
• Internal promotion preference
• Support for professional certifications

Supership is committed to employment equity and encourages applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.