Fuel Retail Manager: Lead Ops & Customer Experience

BON DEV Corp.; Scanterbury; On-site; CAD 45,000 - 65,000; Full time

Job summary

BON Development Corp. seeks a local Fuel Retail Manager from the Brokenhead Ojibway Nation community to lead day-to-day operations and deliver outstanding customer service. The role requires a strong track record in retail leadership and a focus on profitability through effective merchandising and staff development.

You will oversee operations, manage scheduling and training, and ensure compliance with safety and policies while driving sales performance in a fast-paced environment.

Qualifications

• Proven experience as a Retail Manager or in a similar leadership role.
• Strong knowledge of retail operations, inventory management, and merchandising strategies.
• Excellent leadership and team management skills with the ability to coach and motivate staff.
• Strong communication, interpersonal, and customer service skills.
• Proficiency with POS systems and MS Office applications.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily retail operations, ensuring smooth and efficient service delivery.
• Lead, manage, and motivate staff, including recruitment, training, scheduling, and performance management.
• Ensure high standards of customer service and quickly resolve customer issues.
• Develop and implement merchandising strategies to maximize sales and profitability.
• Monitor inventory levels, manage stock replenishment, and coordinate with suppliers.
• Ensure store cleanliness and adherence to health, safety, and regulatory requirements.
• Analyze sales performance and identify opportunities for improvement and cost control.
• Oversee cash handling, POS systems, and ensure accurate financial reporting.
• Ensure compliance with company policies, procedures, and operational standards.
• Prepare regular performance and operational reports for management.
• Perform administrative tasks and manage special projects as required.

Skills

Leadership

Retail operations

Inventory management

Merchandising

Team management

Communication

Customer service

POS systems

MS Office

Organization

Education

High school diploma

Business/Retail management education

Tools

POS systems

MS Office

Job description

BON Development Corp. seeks a local Fuel Retail Manager from the Brokenhead Ojibway Nation community to lead day-to-day operations and deliver outstanding customer service. The role requires a strong track record in retail leadership and a focus on profitability through effective merchandising and staff development.

You will oversee operations, manage scheduling and training, and ensure compliance with safety and policies while driving sales performance in a fast-paced environment.