Frontline Worker

TSA The Salvation Army TSA; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to serving individuals in need. This role focuses on providing essential support to clients experiencing homelessness, ensuring their safety and well-being while connecting them to vital resources. You'll work in a collaborative environment that values diversity and encourages personal growth. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you. Experience the fulfillment of helping others while developing your skills in a supportive team atmosphere.

Benefits

Health and dental benefits

Paid vacation

Sick time

RRSP contributions

Continuous learning opportunities

Qualifications

• Minimum 2 years experience with people experiencing homelessness.
• Knowledge of community resources and mental health.

Responsibilities

• Facilitate intake for clients and provide support.
• Conduct exit interviews and maintain safety standards.

Skills

Problem-solving

Interpersonal skills

Communication skills

Crisis intervention

Time management

Education

College diploma in Social Services

Tools

HIFIS system

VI-SPDAT needs assessment tool

Job description

time left to apply End Date: May 16, 2025 (11 days left to apply)

job requisition id JR100503

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

Program

• Facilitate intake for Clients by gathering required information, provide any requested information, and orient clients and to facility Emergency Housing guidelines and schedules, as well as all available services
• Conduct a full intake process using the HIFIS system and complete the VI-SPDAT needs assessment tool
• Provide oversite during all meals to ensure safety of all
• While on shift, you are the main point of contact for residents/clients and are responsible for their care, support, and safety
• Assist clients with system navigation and provide clients with encouragement and help connect them to supports that will help stabilize their housing
• Provide clients with referrals to variety of supports including resources, recreation, counselling, referrals, and advocacy services within their community
• Respond to immediate needs, provide supports, crisis intervention and conflict resolution
• Provide residential clients with their medication upon request and monitor as required
• Maintain surveillance of security monitors, make regular rounds throughout program areas, washroom and perimeter checks of building and communicate regularly with staff from other program areas
• Responsible for regular room checks; to ensure the safety of the residents and facility
• Provide on-going daily support, assistance, and encouragement to break the cycles of poverty and homelessness
• Ensuring weekly chore list is up to date and that residence are on a rotational chore schedule
• Records information in logbook in an accurate and legible manner.
• Ensures kitchen laundry, client towels and soiled linens is done nightly (night shift) which includes folding and putting away in cupboard
• Ensures bed linens laundry is done weekly (night shift) which includes folding and putting away in cupboard
• Serves and cleans up from evening snack (day shift)
• Maintains cleanliness of the shelter work area during assigned shifts according to Health & Safety standards
• Prepares shelter bed linens (night shift) weekly for in-house laundry
• Ensures bed linens (Day shift) are placed on beds in shelter dorm rooms
• Ensures security of client’s possessions left in our care (under lock and key)
• Ensures storage room is organized of client’s belongings and items are stored accordingly in large clear plastic bags when a client has been discharged
• Ensures all chairs are set down in the dining room before 7:00 am
• Ensures Bayside Mission entrances, sidewalks and alley ways are kept clear of snow by shoveling and applying salt as needed (night shift)
• Conduct exit interviews with clients and enter discharge information in client’s file
• To perform all other related duties as assigned by Shelter Supervisor and/or Director of Programs

Service Responsibilities

• Promote positive and supportive attitudes towards individuals who are experiencing homelessness
• Participate in and promote programs and activities that empower our clients to work towards their goals
• Develop effective working relationships and partnerships with community members, representatives of other departments, agencies, and co-workers

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Management Team
• Clients and Residents
• Caseworkers

External:

• Community Partners
• Donors

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Shelter Supervisor

WORKING CONDITIONS:

• Staff work 8 hours shifts on a rotational basis
• May deal with angry and abusive clients
• May be required to deal with client overdose and other medical situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• College diploma in Social Services field or equivalent experience

• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR or willingness to obtain.

Experience and Knowledge:

• The incumbent must have minimum of two (2) years to maximum of five (5) years previous experience with people experiencing homelessness.
• Knowledge and understanding of addictions/ mental health
• Superior knowledge of community resources
• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity.
• Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability to lift more than 20 pounds
• Ability to work a variety of shifts
• Excellent problem-solving skills are essential
• Excellent oral and written communication skills in English, other languages considered an asset
• Excellent interpersonal and time management skills
• Possess a positive attitude and works well with other team members, volunteers and donors.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion and provide an original copy of a Background check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

Program

• Facilitate intake for Clients by gathering required information, provide any requested information, and orient clients and to facility Emergency Housing guidelines and schedules, as well as all available services
• Conduct a full intake process using the HIFIS system and complete the VI-SPDAT needs assessment tool
• Provide oversite during all meals to ensure safety of all
• While on shift, you are the main point of contact for residents/clients and are responsible for their care, support, and safety
• Assist clients with system navigation and provide clients with encouragement and help connect them to supports that will help stabilize their housing
• Provide clients with referrals to variety of supports including resources, recreation, counselling, referrals, and advocacy services within their community
• Respond to immediate needs, provide supports, crisis intervention and conflict resolution
• Provide residential clients with their medication upon request and monitor as required
• Maintain surveillance of security monitors, make regular rounds throughout program areas, washroom and perimeter checks of building and communicate regularly with staff from other program areas
• Responsible for regular room checks; to ensure the safety of the residents and facility
• Provide on-going daily support, assistance, and encouragement to break the cycles of poverty and homelessness
• Ensuring weekly chore list is up to date and that residence are on a rotational chore schedule
• Records information in logbook in an accurate and legible manner.
• Ensures kitchen laundry, client towels and soiled linens is done nightly (night shift) which includes folding and putting away in cupboard
• Ensures bed linens laundry is done weekly (night shift) which includes folding and putting away in cupboard
• Serves and cleans up from evening snack (day shift)
• Maintains cleanliness of the shelter work area during assigned shifts according to Health & Safety standards
• Prepares shelter bed linens (night shift) weekly for in-house laundry
• Ensures bed linens (Day shift) are placed on beds in shelter dorm rooms
• Ensures security of client’s possessions left in our care (under lock and key)
• Ensures storage room is organized of client’s belongings and items are stored accordingly in large clear plastic bags when a client has been discharged
• Ensures all chairs are set down in the dining room before 7:00 am
• Ensures Bayside Mission entrances, sidewalks and alley ways are kept clear of snow by shoveling and applying salt as needed (night shift)
• Conduct exit interviews with clients and enter discharge information in client’s file
• To perform all other related duties as assigned by Shelter Supervisor and/or Director of Programs

Service Responsibilities

• Promote positive and supportive attitudes towards individuals who are experiencing homelessness
• Participate in and promote programs and activities that empower our clients to work towards their goals
• Develop effective working relationships and partnerships with community members, representatives of other departments, agencies, and co-workers

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Management Team
• Volunteers
• Clients and Residents
• Bayside Mission Centre Staff
• Caseworkers

External:

• Community Partners
• Donors

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to: Shelter Supervisor

WORKING CONDITIONS:

• Staff work 8 hours shifts on a rotational basis

• May deal with angry and abusive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• College diploma in Social Services field or equivalent experience

• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR or willingness to obtain.

Experience and Knowledge:

• The incumbent must have minimum of two (2) years to maximum of five (5) years previous experience with people experiencing homelessness.
• Knowledge and understanding of addictions/ mental health
• Superior knowledge of community resources
• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity.
• Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability to lift more than 20 pounds
• Ability to work a variety of shifts
• Excellent problem-solving skills are essential
• Excellent oral and written communication skills in English, other languages considered an asset
• Excellent interpersonal and time management skills
• Possess a positive attitude and works well with other team members, volunteers and donors.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion and provide an original copy of a Background check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

time left to apply End Date: May 16, 2025 (11 days left to apply)

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.