Frontline Information & Client Services Specialist

University of Ottawa; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prestigious educational institution in Ottawa is seeking a front-line client service representative who will provide administrative support while greeting and assisting members of the University community. Candidates should have a high school diploma, preferably with post-secondary training, and a minimum of two years in a similar role. Fluency in both English and French is essential, along with excellent customer service skills. This position emphasizes strong organizational capabilities and the ability to handle financial operations responsibly.

Benefits

Diversity and inclusion initiatives

Employee support programs

Qualifications

• Minimum two years of demonstrated experience in a similar role.
• Sales experience is preferred.
• Ability to work under pressure.

Responsibilities

• Provide frontline client service and greet visitors.
• Perform administrative tasks to support unit operations.
• Manage and reconcile financial operations while complying with policies.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Bilingualism – English and French

Education

High school diploma

Post-secondary training in office and administration

Tools

Windows

Word processing software

Spreadsheets

Job description

A prestigious educational institution in Ottawa is seeking a front-line client service representative who will provide administrative support while greeting and assisting members of the University community. Candidates should have a high school diploma, preferably with post-secondary training, and a minimum of two years in a similar role. Fluency in both English and French is essential, along with excellent customer service skills. This position emphasizes strong organizational capabilities and the ability to handle financial operations responsibly.